Global Service Excellence Manager

Global Service Excellence Manager (w/m/d)
Komax AG
Global Service Excellence Manager (w/m/d)
Your tasks:
Define, harmonize, and continuously improve global service processes throughout the entire service lifecycle.
Drive collaboration, alignment and decision-making across Service, Sales, Operations, IT, and other key business functions.
Translate strategic objectives and business requirements into process designs, work instructions, and actionable implementation roadmaps
Ensure business processes are effectively enabled by CRM, ERP, and other digital platforms while identifying further optimization opportunities.
Lead global service process improvement and transformation initiatives from concept through successful implementation, managing stakeholders, risks, and business outcomes.
Drive rollout- and change management, training concepts, and communication measures to ensure stakeholder commitment and sustainable adoption of standardized processes.
Your profile:
Proven experience leading cross-functional projects and managing stakeholders across different functions, seniority levels, and regions.
Strong track record in process harmonization, operational excellence, business transformation, or service optimization, ideally in a global organization.
5+ years of experience in after-sales, field service, service operations, or comparable environment.
Strong understanding of process and project management, continuous improvement methodologies, and digital business systems such as CRM and ERP.
Additional qualifications such as PMP (Project Management Professional), Lean Six Sigma certification, or comparable certifications are an advantage.
Excellent communication, facilitation, and relationship-building skills, combined with a structured, analytical and execution-oriented approach.
Fluent in English; German language skills and international experience are an advantage. Willingness to travel internationally.
Work Location:
This is a global role supporting Komax Group's worldwide service organization. While the position is administratively linked to our headquarters in Dierikon, Switzerland, the role can be based at any major Komax location globally. Regular travel to Dierikon and international locations is expected to ensure effective collaboration and stakeholder alignment.
Your benefits:
Your new workplace in Dierikon is newly built and equipped with state-of-the-art technology and work equipment. Your workplace is located in one of the modern open-plan offices, which also have inspiring meeting zones and a large terrace for various employee events. Komax AG offers its employees flexible working time models. Komax AG is committed to the further training of its employees and offers, for example, free internal English courses or access to selected attractive learning platforms. At the Dierikon site, there are also modern break rooms and the option of discounted lunch in a neighboring partner restaurant. jid0cec3f9a jit0936a jiy26a