Director - Strategy, Partnerships, AI, CRM & Customer Transformation (all genders)

ppWhy Valtech? We're the experience innovation company - a trusted partner to the world's most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience. /ph3The Opportunity /h3pAt Valtech, you'll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. /ph3We are proud of: /h3ulliThe work we do and the innovation we drive /liliOur values of share, care a nd dare /liliA workplace culture that fosters creativity, diversity and autonomy /liliOur borderless, global framework, which enables seamless collaboration /li /ulh3Role Purpose /h3pThe Director - Strategy, Partnerships, AI, CRM Customer Transformation (all genders) leads strategic client engagements at the intersection of artificial intelligence, customer experience, CRM, strategic partnerships, and business transformation. The role helps clients define and execute transformation strategies that deliver measurable business outcomes while growing Valtech's AI, CRM, Customer Transformation, and partner ecosystem capabilities. The position combines executive advisory, strategy definition, partnership development, practice leadership, business development, and delivery oversight. /ph3Positioning /h3pA client-facing leadership role focused on strategy, AI-enabled customer transformation, CRM modernization, strategic partnerships, consulting growth, and delivery excellence within Valtech. /ph3Key Accountabilities /h3h3Strategy Market Leadership /h3ulliDefine the strategic direction for AI, CRM, customer transformation, and partnership-led growth initiatives /liliTranslate market trends, client priorities, and emerging AI capabilities into differentiated Valtech propositions /liliDevelop strategic roadmaps that connect business value, customer experience, technology modernization, and operating model change /li /ulh3Client Leadership /h3ulliServe as a trusted advisor to C-level stakeholders on AI, CRM, customer transformation, partnership opportunities, and digital business strategy /liliLead executive workshops and transformation programs from strategy through implementation /liliDrive business value realization and long-term client partnerships /li /ulh3AI Transformation Consulting /h3ulliDefine AI adoption strategies and enterprise transformation roadmaps aligned to client business objectives /liliDesign future-state operating models that enable sustainable growth, innovation, and transformation at scale /liliLead large-scale business and technology transformation initiatives across industries /li /ulh3CRM Customer Experience Transformation /h3ulliLead customer transformation programs across marketing, sales, commerce, and customer service functions /liliShape CRM and customer engagement strategies leveraging modern digital platforms and AI-enabled solutions /liliGuide clients through CRM modernization initiatives involving platforms such as Salesforce, Microsoft Dynamics, and Adobe Experience Cloud /li /ulh3Strategic Partnerships Ecosystem Development /h3ulliDevelop and nurture strategic partnerships with technology vendors, platform providers, and ecosystem partners relevant to AI, CRM, and customer transformation /liliCollaborate with partner organizations to shape joint propositions, co-selling opportunities, and integrated client solutions /liliStrengthen Valtech's market position through partnership-led innovation, thought leadership, and go-to-market collaboration /li /ulh3Practice Capability Leadership /h3ulliBuild and scale Valtech's Strategy, Partnerships, AI, CRM Customer Transformation capability /liliDevelop market-leading service offerings, methodologies, accelerators, and partner-enabled solutions /liliMentor consultants and senior practitioners within the practice /liliSupport recruitment, talent development, and capability growth initiatives /li /ulh3Commercial Growth /h3ulliDrive pipeline development and contribute to practice revenue growth /liliLead strategic pursuits, proposal development, partner-supported opportunities, and executive presentationsExpand existing client relationships and identify new business opportunities /liliCollaborate with Client Partners, Partner Leads, and Delivery Leaders to grow strategic accounts /li /ulh3Delivery Leadership /h3ulliOversee successful execution of complex transformation portfolios /liliEnsure delivery excellence, customer satisfaction, quality, and commercial performance /liliEstablish governance, risk management, and value realization frameworks /li /ulh3Experience Qualifications /h3p10+ years of experience in management consulting, digital transformation, customer transformation, strategy, partnerships, or technology leadership /ppProven track record in defining and executing AI and technology-enabled transformation strategies /ppStrong expertise in customer transformation, CRM consulting, and strategic partnership development /ppDemonstrated success leading large-scale transformation program /p /p #J-18808-Ljbffr