IT & User Support Technician

Real estate of all possibilities.

In a dynamic environment undergoing digital transformation, where the reliability of IT tools is essential for daily operations, we are strengthening our IT team and looking for a motivated, service- and solution-oriented colleague for a newly created position:

IT & User Support Technician at 60%
Non-negotiable activity rate

We offer :

• A committed, innovative, responsible family business inspired by new practices and technologies,
• Competent teams and an ambitious group recognised on the market for over 60 years,
• Management accessible to its employees,
• Support and ongoing training within a small, supportive, caring and collaborative team,
• A varied role offering interaction with many stakeholders,
• A 60% position with full days and fixed hours as well as weekly travel to our Vaud branches,
• An attractive and flexible pension plan,
• A structured and very pleasant working environment, close to Eaux-Vives station.

Your main responsibilities :

• Provide 1st and 2nd level support on Windows and MacOS environments (workstations, peripherals, printers, network),
• Install, configure and maintain workstations,
• Manage user accounts and access (Active Directory / Entra ID),
• Support VPN connections and remote access,
• Perform basic network problem diagnostics (Wi-Fi, IP, connectivity),
• Manage requests via a ticketing tool,
• Participate in the continuous improvement of the IT infrastructure and processes,
• Support users with pedagogy, a service mindset and responsiveness.

Your profile :

• Excellent interpersonal and communication skills, strong service orientation and a keen interest in solving IT and office automation issues,
• IT training (CFC or equivalent), completed or ongoing while employed,
• Good command of Windows and MacOS environments,
• Good knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint),
• Basic knowledge of networking and security (MFA, phishing, best practices),
• Knowledge of Intune appreciated,
• Autonomy, rigour and team spirit,
• Working language: French (fluent required), technical English appreciated
• Mobility in Nyon and Lausanne (1 day/week travel, rest of the time in Geneva)
• Driving licence is an asset.

Start date: immediate or to be agreed

Complete confidentiality is assured.

Please send us your complete application file: cover letter, CV, diplomas, work certificates, salary expectations via our e-recruiting site.

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