AI Transformation Engineer (f/m/d) 100%

pFounded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements. /p pstrongWe’re growing fast – and we’re hiring! /strong /p pWe're expanding our AI Transformation Team and are looking for an experienced, proactive candidate to join as soon as possible and support our group-wide AI transformation initiative helping us stay at the forefront of AI-driven productivity. /p pThis role, based at our Headquarters in Zurich-West (hybrid work is a given), is critical in helping all global internal teams unlock their efficiency potential, enhance decision-making, and embed AI into daily workflows. /p pYou will focus on identifying impactful use cases, embedding AI into how we work, training internal teams, and helping us become a Customer Zero reference for Microsoft. /p pstrongWhat you’ll be doing /strong /p ul liCollaborate with departments to identify, document, and technically implement high-impact AI use cases across our organization /li liTurn prioritized use cases from the AI transformation roadmap into working prototypes and production-ready solutions /li liDesign and deliver onboarding, workshops, and hands-on training sessions tailored to various teams and roles /li liTrack usage metrics, adoption rates, and report on AI usage impact across the organization /li liSupport internal communication and efforts to guide teams through the cultural and operational shift toward AI adoption /li liEnsure responsible use of AI aligned with company policies, data security, and compliance standards /li /ul pstrongWhat we are looking for /strong /p ul li pBackground in Business Information Systems (Wirtschaftsinformatik) combined with in-depth technical understanding would be a great advantage /p /li li pProven experience indigital transformation, or AI technology adoption/ integration roles, with focus on best practices over all departments- mandatory /p /li li pDeep expertise of the Microsoft 365 ecosystem, Microsoft AI stack including Microsoft Azure AI Cognitive Services /p /li li pExperience with Azure OpenAI Service, LLM integration, agent frameworks, and MCP integrations /p /li li pHands-on experience building and deploying solutions with Microsoft Copilot Studio and the Power Platform (Power Automate, Power Apps, Power BI) /p /li li pFamiliarity with AI governance, data privacy, ethical AI use, and responsible AI principles /p /li li pExcellent communication and stakeholder management skills /p /li li pAbility to translate technical AI capabilities into business value /p /li li pComfortable working across technical and non-technical teams /p /li li pAI ML Skills: Experience with full model lifecycle, including feature engineering, data preprocessing, evaluation, AutoML/low-code AI, A/B testing, experimentation, benchmarking, and work with generative AI/LLMs /p /li li pPrompt Engineering Fine-Tuning**:** Advanced prompt design, optimization, context management, template-based prompting, integrating external knowledge, dataset preparation, Azure OpenAI fine-tuning workflows, hyperparameter tuning, and version control for prompts and experiments /p /li li pRAG (Retrieval-Augmented Generation): Experience with RAG architectures, vector databases, semantic search, custom model deployment, API management, and responsible AI/bias mitigation /p /li /ul pstrongOur offer /strong /p ul liA fast-paced, international, and collaborative work environment /li liA challenging and diverse role with high autonomy /li liA motivating and supportive team culture where your ideas matter /li liExcellent opportunities for personal and professional growth /li liRegular team events and the chance to work from another Luware office for up to a month through our exchange program /li /ul pYou can expect a genuinely collegial, international environment and a fresh, dynamic, open corporate culture - let the Luware spirit convince you! /p pDo you feel addressed and are you ready to finally unleash your full potential? /p pThen upload your CV spontaneously for an initial review- we are just a click away! /p pWe are very looking forward to getting to know you! /p pWe will only consider candidates who apply directly for this position. Applications or inquiries from recruitment agencies will not be processed. Thank you for your understanding /pbr