On-Site IT Support Specialist – L1/L2 (60%)

For a short-term client project in the Basel region, we are looking for an experienced On-Site IT Support Specialist with strong Level 1 and Level 2 workplace support expertise.

• Provide Level 1 and Level 2 technical support to users on-site

• Test technical implementations and verify their correct functionality

• Coordinate technical activities directly with end users and project stakeholders

• Reimage and restage laptops, desktops and other workplace devices

• Perform device replacements and support hardware rollouts

• Set up and configure workplaces, including computers, monitors, peripherals and accessories

• Troubleshoot hardware, software and device configuration issues

• Document completed activities, incidents and technical findings

• Escalate complex technical issues to the appropriate support teams

• Proven experience in Level 1 and Level 2 IT support

• Strong practical knowledge of workplace and end-user computing environments

• Experience with device imaging, staging and replacement processes

• Experience setting up and configuring workplace hardware and peripherals

• Good troubleshooting skills across hardware, software and operating systems

• Ability to work independently and communicate effectively with users on-site

• Reliable availability for three days per week throughout the project duration

• Fluent English skills

PROSTAFF vermittelt und besetzt Informatik- und Data Science-Projekte in der Schweiz mit Freiberuflern, Freelancern, Contractors und temporären Mitarbeitern.