Manager, EMEA Site Delivery Lead

ph3Responsibilities /h3 ul liProvide overall leadership and accountability for technology service delivery at assigned sites, ensuring alignment with global IT standards and local business needs. /li liManage day‑to‑day IT operations, including end‑user services, infrastructure, application support, and site‑specific technology needs. /li liServe as the primary technology point of contact for site and regional business leaders, building strong partnerships and ensuring high customer satisfaction. /li liLead incident, problem, and change management activities to minimize business disruption and ensure timely resolution of issues. /li liOversee local and regional vendors and service providers, managing performance, contracts, and service‑level agreements. /li liDrive execution of global and regional IT initiatives, including deployments, upgrades, and lifecycle management activities. /li liEnsure compliance with cybersecurity, data privacy, quality, and regulatory requirements applicable to medical device environments. /li liLead, coach, and develop site or regional technology team members, fostering a culture of accountability, collaboration, and continuous improvement. /li /ul h3Requirements /h3 ul liBachelor’s degree required in Information Technology, Computer Science, Engineering, or a related field. /li li6 -8 years of progressive experience in IT service delivery, site IT operations, or technology services roles within a regulated or enterprise environment. /li liTechnical skills including knowledge of end‑user computing, network and infrastructure services, ITSM processes (incident, problem, change), and vendor‑supported technology environments. /li liProven experience leading teams, influencing without authority, and partnering with senior stakeholders across functions and geographies. /li liExperience managing third‑party vendors and service providers, including performance management and issue escalation. /li liStrong problem‑solving, communication, and customer‑service orientation in fast‑paced site environments. /li liEnglish required; Spanish and/or Portuguese preferred. /li liUp to 25% regional and international travel. /li liCertifications: ITIL, PMP, or similar certifications preferred. /li /ul h3Core Competencies /h3 pDemonstrates expertise in IT service delivery and operations management, ensuring compliance with cybersecurity and regulatory requirements while fostering strong partnerships with stakeholders. Proven ability to lead teams, manage vendor relationships, and drive execution of IT initiatives in a fast‑paced environment. /p h3Hard Skills /h3 ul liNetwork Services /li liInfrastructure Services /li liIncident Management /li liProblem Management /li liChange Management /li liApplication Support /li liTechnology Operations /li liData Privacy Compliance /li liCybersecurity Compliance /li liLifecycle Management /li /ul h3Soft Skills /h3 ul liProblem‑Solving /li liCommunication /li liCustomer Service Orientation /li liCollaboration /li liInfluencing Without Authority /li /ul h3Certifications Qualifications /h3 ul liITIL /li liPMP /li /ul h3Industry Keywords /h3 ul liMedical Device Environment /li liRegulated Environment /li liService‑Level Agreements /li liPerformance Management /li liContinuous Improvement /li /ul /p #J-18808-Ljbffr