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Customer Care Specialist (temporaire / 80%)jobcloud • genève ge, canton de genève, Switzerland
Customer Care Specialist (temporaire / 80%)

Customer Care Specialist (temporaire / 80%)

jobcloud • genève ge, canton de genève, Switzerland
9 giorni fa
Descrizione dell’offerta di lavoro
b DAS MACHST DU BEI UNS brulli Assurer le support de 1er niveau pour nos clients internes et externes : par téléphone, ticketing et chat /lili Accompagner et former nos clients à l#39;utilisation optimale de nos plateformes B2B, tout au long de leur parcours /lili Collaborer étroitement avec les équipes Sales et les départements liés à la vente /lili Suivre, traiter les commandes et tenir nos clients informés de leur statut /lili Gérer les entrées et commandes dans Salesforce /lili Anticiper les besoins de nos clients et intervenir de manière proactive : par e-mail, téléphone, visio ou chat /lili Qualifier les leads entrants dans pipeline automatisé et les assigner à la vente /lili Horaires fixes de 8h30 à 17h30, en mode hybride (journée au bureau le lundi) /li /ul b DAS BRINGST DU MIT /bbrulli Une expérience confirmée dans le service client ou un rôle similaire, en contact direct avec la clientèle /lili D#39;excellentes compétences en communication, à l#39;oral comme à l#39;écrit et une vraie écoute active /lili Un fort sens de la résolution de problèmes : tu analyses, tu trouves des solutions, tu restes posé•e même sous pression /lili La maitrise de Zendesk et Salesforce serait un réel atout /lili Une attitude positive et résolument orientée client /lili Français langue maternelle, très bon niveau d#39;anglais ; l#39;allemand est un plus /li /ul b DAS BEKOMMST DU /bbrulli L#39;opportunité de rejoindre une entreprise Suisse leader sur ses marchés, performante et tournée vers l’avenir /lili D#39;intégrer une équipe de professionnels investit dans une ambiance positive, basée sur la confiance, l#39;entraide et un esprit d#39;équipe fort /lili De l’espace pour tes idées et opinions afin de contribuer à l’amélioration continue /lili Compte tenu de l#39;expérience, nous offrons pour ce poste une fourchette salariale entre CHF 68#39;000 et 78#39;000 (pour un taux d#39;activité de 100%) /li /ul b BENEFITS /bul li Gifts for special occasions /li li Hybrid Work /li li Learning Development /li li Public transport discounts /li li Language classes /li li Workation /li /ul /b
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Customer Care Specialist (temporaire / 80%) • genève ge, canton de genève, Switzerland

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