Client Engagement Management

pbAt Chain IQ, your ideas move fast. /b /p pChain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition. /p pThe Engagement Manager (EM) is fully accountable for the engagement strategy, commercial performance and client relationship of assigned accounts or industry portfolios. The role ensures Chain IQ delivers sustainable value by aligning client objectives, contractual commitments, and strategic priorities. /p pbKey Responsibilities /b /p pAccount Strategy Ownership /p liOwn and continuously evolve the overall account strategy. /li liSteer and approve strategic initiatives, transformations, and roadmap activities. /li liEnsure alignment between client goals and Chain IQ strategic priorities. /li pPerformance, KPIs Governance /p liOversee contractually agreed KPIs and drive corrective actions where needed. /li liLead strategic governance forums (e.g., steering committees, executive reviews). /li liOversee major risks, issues, and dependencies affecting the client or contract. /li pCommercial Financial Ownership /p liOwn account-level PL, commercial performance, and business case delivery. /li liMonitor profitability, savings, and value realization. /li liSupport contract negotiations and contribute to account growth opportunities. /li pLeadership /p liLead and develop team of Operations Managers /li liAlign internal teams around the account strategy and priorities. /li liResolve cross-functional issues and manage escalation paths. /li pbExperience, Skills Mindset /b /p li8+ years in consulting or SCM/Procurement related leadership roles. /li liTrack record in commercial ownership (specifically on cost-side). /li liSolid understanding of procurement, outsourcing, and value delivery models. /li liStrong analytical and financial acumen (KPIs, savings, profitability, forecasting). /li liAbility to lead cross‑functional teams with and without formal authority. /li liStrong executive‑level communication and relationship‑building skills. /li liClient‑centric, value‑oriented professional services approach. /li liHands-on ownership mindset with high accountability and follow‑through. /li liCollaborative, influence‑driven, and solution‑oriented. /li pbJoin a truly global team. /b /p pWe offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together. /p pbChain IQ – Create. Lead. Make an impact. /b /p pInformation for agencies: Applications sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted. /p