Customer Mobility Intern (French speakers)

pAt Gowago, we challenge the traditional car buying process and strive to become the future of car ownership. Our goal is to revolutionize online automotive retail by providing the best and easiest customer experience. As a fast-growing company, we are a team of 50 enthusiastic and talented people from diverse backgrounds, all working together on the next generation of car ownership. Our office in Zürich, Switzerland, is always buzzing with ideas on how to improve our customers' experience and innovate the industry. /p pWe are currently seeking a strongCustomer Mobility Intern /strong to join our team. This internship offers a unique opportunity for a student or young professional to gain hands-on experience in customer service operations, within a fast-paced and dynamic environment. At Gowago, you’ll be part of a team focused on delivering exceptional service while ensuring that our customers’ needs are met with efficiency and care. /p pJoin us and be a part of the exciting journey as we reshape the future of car ownership. /p pstrongLocation: Downtown Zurich /strongbrstrongJob Type: Internship (12 months) /strongbrstrongWorking Hours: 40 hrs/ week /strongbrstrongAvailability: 80-100% /strong /p h2Tasks /h2 ul liRespond to customer inquiries via email and phone, ensuring timely and effective solutions. /li liAssist customers with understanding our products and services, addressing their specific needs. /li liMaintain accurate records in our CRM system, documenting customer interactions and issues. /li liSupport the Mobility team with various administrative tasks related to customer satisfaction. /li liLearn and adapt quickly to our products and services, as well as the contracts that bind them. /li /ul h2Requirements /h2 pstrongRequirements: /strong /p ul liFrench mother tongue (Essential) /li liFluent in English (Required) /li liAvailable for 80-100% workload. /li liStrong communication skills and the ability to manage customer expectations. /li liGood note-taking skills, and attention to detail when documenting interactions in the CRM system. /li liPrevious experience in direct customer contact (Good to have) /li liAbility to work independently, show initiative, and remain proactive. /li liA positive attitude, energy, and willingness to embrace the start-up atmosphere. /li /ul pstrongGood to Have: /strong /p ul liConversational knowledge of French or German (second language) /li liConversational knowledge of Italian /li liPrevious experience working with CRM systems. /li liKnowledge of car ownership and enthusiasm for cars is a plus. /li /ul h2Benefits /h2 ul liA 12-month internship opportunity with a fast-growing company. /li liA great learning environment where you can develop customer success skills. /li liCollaborative, start-up vibes and a supportive team. /li liConvenient location in downtown Zurich. /li liGain valuable exposure to a wide range of customer-facing responsibili /li /ulbrpAt GOWAGO AG, we’re redefining how people get their next car—making the process simple, transparent, and stress-free. Our purpose is to make people move with a smile, and that starts with our team. We foster a collaborative, innovative environment where your ideas drive real change. If you’re passionate about challenging the status quo, simplifying complexity, and creating meaningful customer experiences, this is the place for you. /p pAre you ready to move on? To Gowago—your new place to work. /p pstrongGowago. Move on. /strong /p