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EPM Scientific
Head of Customer ServiceEPM Scientific • zug, Switzerland
Head of Customer Service

Head of Customer Service

EPM Scientific • zug, Switzerland
26 giorni fa
Descrizione dell’offerta di lavoro
ppWe are currently partnering with a leading Swiss homecare and healthcare services provider seeking a Head of Customer Service to lead and further develop their customer service, patient coordination, and scheduling operations. This is a key leadership position responsible for ensuring an exceptional patient experience, efficient service delivery, and operational excellence across a growing healthcare organisation. /p h3Responsibilities /h3 ul liLeading and developing the Customer Service and Scheduling functions, ensuring efficient and patient-focused operations /li liOverseeing all administrative and organisational processes throughout the patient journey, including stakeholder communication and escalation management /li liEnsuring accurate medical-administrative documentation, reimbursement processes, and regulatory compliance /li liManaging resource planning, nurse scheduling, and material coordination to ensure timely patient care /li liDriving process optimisation, KPI management, and the implementation of digital solutions to improve operational performance /li liWorking closely with Nursing, Medical Quality, Pharmacy, Finance, and IT teams to support business growth and service quality /li /ul h3Qualifications /h3 ul liSeveral years of leadership experience in customer service, patient coordination, dispatch, or healthcare operations /li liExperience within healthcare, pharma, homecare, insurance, or a similarly regulated environment /li liStrong understanding of Swiss healthcare reimbursement processes (KVG/VVG) and medical-administrative documentation /li liProven ability to lead teams, optimise processes, and drive operational excellence /liliExperience working with ERP systems and digital workflow tools; Dynamics 365 knowledge is advantageous /li liStrong organisational, analytical, and stakeholder management skills /li liFluent German and English; French is a plus /li /ul h3Benefits /h3 ul liAttractive compensation package and career development opportunities /li liThe opportunity to shape and scale a critical function within a growing healthcare organisation /li liA collaborative, patient-centred culture with a strong focus on quality and innovation /li liA dynamic environment where you can drive meaningful operational improvements and impact patient outcomes /li /ul pIf this opportunity interests you, please apply! /p pNOTE: Only shortlisted candidates will be contacted. Only candidates with the right to work in Switzerland can be considered (e.g., EU citizens or holders of a valid Swiss work permit). /p /p #J-18808-Ljbffr
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Head of Customer Service • zug, Switzerland

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