Customer Care Representative 20

Your mission

Do you love helping people and learning new things If so you might be the perfect fit for our Customer Care Representative position. You will be the main link between Yuh and our awesome clients who use our app to manage their finances and investments. You will answer their questions solve their problems and guide them through their financial journey with Yuh.

Key Responsabilities

• Act as a point of contact for clients primarily handling written inquiries (chat email in-app messaging) and delivering a professional friendly and solution-oriented customer experience.
• Provide prompt accurate and reliable support related to the Yuh app and banking services ensuring a high level of service quality.
• Support clients by clearly explaining products features and processes in an easy-to-understand and empathetic manner.
• Ensure high client satisfaction by carefully addressing requests executing client instructions and resolving issues with professionalism and attention to detail.
• Identify opportunities to improve the customer experience during interactions and contribute ideas to enhance services and processes.
• Accurately document client interactions in internal systems and ensure proper follow-up where required.
• Collaborate closely with the Customer Care team and other departments to ensure smooth and efficient service delivery.
• Comply with internal guidelines regulatory requirements and the principles of fair client treatment at all times.

Qualifications :

Your Profile

• Currently enrolled at a university or university of applied sciences (Bachelor or Master) ideally in Business Economics Finance or a related field
• Strong interest in banking fintech and customer experience
• Excellent written communication skills and a customer-oriented mindset
• Fluent in English; German and-or French is a strong advantage
• Reliable detail-oriented and able to work independently
• Comfortable using digital tools and learning new systems quickly

Additional Information :

This is a part-time job of 20%.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1