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DAMIANI Group
Customer Service Specialist - German SpeakingDAMIANI Group • mendrisio, ticino, Switzerland
Customer Service Specialist - German Speaking

Customer Service Specialist - German Speaking

DAMIANI Group • mendrisio, ticino, Switzerland
Più di 30 giorni fa
Descrizione dell’offerta di lavoro
pDamiani Group is a leading international luxury jewelry and watches group, renowned for its Italian craftsmanship, excellence, and commitment to delivering exceptional customer experiences. To support our international growth, we are looking for a Customer Service Specialist who is passionate about customer care and committed to delivering outstanding service standards. /p h2Key Responsibilities /h2 ul liManage customer, boutique, and business partner inquiries via email, phone, and digital communication channels. /li liDeliver high-quality pre-sales and after-sales support, ensuring a seamless and luxury-level customer experience. /li liProcess and monitor orders, shipments, returns, repairs, and service requests. /li liCoordinate with Sales, Retail, Logistics, and After-Sales teams to ensure timely resolution of customer issues. /li liMaintain accurate customer and order information within CRM and ERP systems. /li liHandle complaints and complex cases professionally, demonstrating empathy, ownership, and solution-oriented thinking. /li liContribute to customer satisfaction initiatives and continuous process improvements. /li liPrepare reports and support the monitoring of customer service KPIs and performance metrics. /li /ul h2Requirements /h2 h3Required Qualifications /h3 ul liPrevious experience in a Customer Service, Customer Care, or Sales Support role, preferably within luxury, fashion, retail, or premium consumer goods industries. /li liFluent German (C1/C2 level), both written and spoken. /li liGood command of English (minimum B2 level). /li liStrong communication and interpersonal skills. /li liCustomer-focused mindset with excellent problem-solving abilities. /li liHigh level of accuracy, organization, and attention to detail. /li liProficiency in Microsoft Office and familiarity with CRM systems. /li /ul h3Nice to Have /h3 ul liProficiency in an additional language such as French, Spanish, Italian, or another European language. /li liExperience within the luxury, jewelry, watches, or fashion sectors. /li liKnowledge of SAP or other ERP systems. /li liExperience supporting international customers and stakeholders across EMEA markets. /li /ul h2Personal Competencies /h2 ul liStrong customer orientation and service mindset. /li liAbility to build positive relationships with customers and internal stakeholders. /li liExcellent organizational and multitasking skills. /li liTeam player with the ability to work effectively in a fast-paced, international environment. /li liProactive, flexible, and solution-driven approach. /li /ul
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Customer Service Specialist - German Speaking • mendrisio, ticino, Switzerland

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