Senior Manager, Payments & Risk Operations

pstrongRole Purpose /strong /p pThis is a senior, client-facing role responsible for the team managing the bank's payments platform, covering its projects, daily operations, and governance. It combines banking domain knowledge with application ownership, project management, people management, and vendor coordination. /p pThe person in this role is the internal reference point for payment process evolution, platform management, functional support, compliance and operational controls, and coordination with external vendors and internal stakeholders. /p pstrongKey Responsibilities /strong /p pemProject Management /em /p pManage projects in scope end-to-end: requirements gathering, functional analysis, solution design, vendor coordination, UAT, release planning, and post-release stabilization. Lead regulatory and project initiatives related to payments, and coordinate with other Organization teams when their projects touch on payments topics. /p pemApplication Management /em /p pOversee configurations, parameters, flows, and interfaces between Olympic, Atlas, and the service bureau. Ensure continuity and quality of payment flows (SIC, euroSIC, SEPA, SWIFT). /p pemFunctional and Operational Support /em /p pProvide second-level support to internal users, analyze functional and operational issues, coordinate incident resolution with vendors, and support critical operations and escalations. /p pemCompliance /em /p pSupport implementation of regulatory requirements related to payments (ISO 20022, SIC/SIX, SWIFT, AML controls, operational and accounting compliance) and support internal/external audits. /p pemTeam Management /em /p pPlan team capacity, priorities, and workload. Supervise daily team activities, ensure SLAs and internal processes are met, support staff development, and manage external consultants. Report to the department head on status, risks, and issues. /p pstrongRequirements /strong /p pemSeniority /em /p pSenior profile expected to operate with autonomy on client premises, acting as a trusted point of reference for the bank's internal stakeholders. Full-time on-site presence is required. /p pemBackground /em /p pDegree in Economics, Finance, Computer Science, Management Engineering, or equivalent experience. 7+ years in banking, with a focus on payment systems, and demonstrated experience managing IT/banking projects in structured environments. /p pemTechnical Skills /em /p pStrong knowledge of banking payment processes and Swiss regulatory frameworks. Familiarity with standard project management tools. Experience with Swiss core banking systems is a plus. /p pemSoft Skills /em /p pStrong analytical and problem-solving skills under time pressure. Good communication skills across IT, Operations, Compliance, Risk, auditors, and vendors. Able to lead mixed internal/external teams with a results-oriented approach. Precise, discreet, and reliable on deadlines. /p pemLanguages /em /p pItalian: fluent. English: fluent. German or French: a plus. /p