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Michael Page
IT Support SpecialistMichael Page • Lausanne Region, CH
IT Support Specialist

IT Support Specialist

Michael Page • Lausanne Region, CH
Più di 30 giorni fa
Descrizione dell’offerta di lavoro
  • Provide Level 1 and Level 2 support for end users (workstations, accounts, Microsoft 365, and productivity tools)
  • Troubleshoot and resolve hardware and software issues in a timely manner
  • Prepare and configure devices (Windows and macOS) for new hires
  • Manage onboarding and offboarding processes (accounts, access rights, equipment)
  • Perform basic network troubleshooting
  • Maintain and track IT inventory (laptops, mobile devices, accessories)
  • Contribute to ongoing IT projects
  • Ensure endpoint compliance with security standards (updates, antivirus, policies)
  • Follow established IT procedures and checklists
  • Manage user access rights in line with approval workflows
  • Deliver clear, friendly, and user-focused support across the organization
  • Communicate effectively with users regarding issues and resolutions
  • Identify recurring issues and suggest improvements

  • Computer Science, IT, or equivalent experience
  • First of hands-on experience in IT support or helpdesk
  • Solid knowledge of Windows and macOS environments
  • Experience with Microsoft 365, endpoint management, and identity/access management
  • Strong service-oriented mindset with a focus on user experience
  • Excellent communication and interpersonal skills
  • Well-organized with strong attention to detail
  • Fluent in English and French



international environment

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IT Support Specialist • Lausanne Region, CH

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