Store Manager – Luxury Fashion (Zermatt-Switzerland)

ppVIETTI is a renowned multi-brand luxury retailer, recognized for its curated selection of iconic and contemporary brands including Dior, Celine, Loewe, Prada, Miu Miu, Fendi, Bottega Veneta, Gucci, Saint Laurent and more. /ppFounded in 1952 in Arona, VIETTI currently operates eight boutiques across Italy and Switzerland, located in prestigious destinations such as Crans-Montana, Zermatt and Lucerne. /ppVIETTI combines a long-standing heritage in luxury retail with a forward-looking approach focused on innovation, digital engagement and sustainable growth. /ph3Role Overview /h3pVIETTI is seeking an experienced Store Manager to lead the boutique in Zermatt. /ppThis role is responsible for driving sales performance, developing the store team, and delivering exceptional luxury client experiences. The ideal candidate will demonstrate strong leadership skills and strong expertise in clienteling, CRM, and digital retail strategies, contributing to both in-store excellence and digital customer engagement. /ph3Key Responsibilities /h3ulliLead, motivate, and develop a team of Client Advisors, fostering a high-performance and service-oriented environment. /liliEnsure the team consistently delivers exceptional luxury customer experiences aligned with brand standards. /liliConduct daily briefings and monitor individual performance to drive sales results and operational efficiency. /liliCoach the team on advanced selling techniques and personalized client engagement. /li /ulh3Clienteling Customer Experience /h3ulliImplement advanced clienteling strategies to strengthen customer loyalty and increase repeat business. /liliDeliver highly personalized shopping experiences tailored to international luxury clientele. /liliUse CRM tools to track client interactions, purchasing patterns, and preferences. /liliIntegrate digital retail tools and CRM platforms to enhance customer engagement and sales performance. /liliDevelop targeted outreach strategies based on customer insights and purchase history. /liliPlan follow-ups including invitations to exclusive events, private appointments, and product launches. /li /ulh3Social Retail Digital Engagement /h3ulliSupport the boutique’s digital presence and social selling initiatives. /liliCollaborate on social media content that reflects the brand’s identity and promotes new collections. /liliLeverage social platforms as an additional sales channel to increase engagement and client acquisition. /li /ulh3Training Coaching /h3ulliTrain and mentor the team in luxury service standards, clienteling practices, and product knowledge. /liliOrganize training sessions to ensure alignment with seasonal collections, brand storytelling, and market trends. /li /ulh3Store Operations Performance /h3ulliOversee daily boutique operations ensuring excellence in visual merchandising, stock management, and service standards. /liliMonitor key performance indicators (KPIs) and adjust strategies to consistently achieve sales targets. /liliEnsure operational compliance with company policies and procedures. /li /ulh3Requirements /h3ulliProven experience in luxury retail management. /liliStrong expertise in clienteling and CRM systems, with a demonstrated ability to build long-term client relationships. /liliSolid understanding of digital retail and omnichannel strategies. /liliExcellent leadership and team management skills. /liliStrong business acumen with a results-driven mindset. /liliPassion for luxury fashion and attention to detail. /li /ulh3Languages /h3ulliFluency in English and Italian is required. /liliKnowledge of German or French is considered a strong advantage. /li /ulh3Preferred Previous Experience /h3ulliStore Manager /liliClienteling Manager /liliCRM Manager (Luxury Retail) /liliCustomer Experience Manager (Luxury Sector) /liliPrevious experience within luxury fashion boutiques or international department stores is highly valued. /li /ulh3Why Join VIETTI /h3pJoining VIETTI means becoming part of a dynamic and innovative luxury retail environment located in one of the world’s most exclusive destinations. /ph3Application /h3pTo complete your application, please fill out the questionnaire at the following link: /p /p #J-18808-Ljbffr