Customer Support Engineer

Malvern Panalytical is the world's leading provider of laboratory and process measurement technology. Our devices are used in quality control, process control and R&D for structural, element and physical analysis. The areas of application range from building materials and metals to pharmaceutical and biotechnological products and nanomaterials. Our clients in the field of R&D are mainly customers in the academic environment (chemistry, biology, geology, mineralogy, crystallography, physics, materials science, materials development) and the high-tech industry (pharmacy, life science, steel, cement, petrochemicals, semiconductors, solar).

ROLE: Customer Support Engineer (m/f/d)

REPORTING TO: Customer Support Team Leader

Location: Switzerland / Wädenswil

From tabletop till floor standing, our analytical systems and solutions help the world’s top researchers do ground-breaking work on the small things that make big things possible. We’re after enquiring minds, imaginative thinkers, and proud geeks. Those who are irresistibly drawn to hard problems others can’t crack. Those who are always thinking ‘what if…’. Does this sound like you? Then read on….

What's the job?

In your new role, you will be responsible for the installation, maintenance and repair of our systems. You will join the Customer Success team, and report directly into the Customer Support Team leader

What are your responsibilities?

• Execute established Malvern Panalytical Support Group procedures.
• Ensure overall customer satisfaction.
• Timely execute assigned service orders
• Be an ambassador of customer support excellence on site and support with problem diagnosis and system repairs.
• Support customers with necessary training
• Manage tools and stock.
• Travels as needed to fulfil the above responsibilities.

Your Profile

• BSc Electronics, Chemistry, Physics, Mechatronics or comparable
• Flexible and customer-oriented,
• Strong problem-solving skills,
• Excellent social and communication skills,
• Fluent in English, French and German,
• Must be proficient with Microsoft Office software,
• Good knowledge of IBM-compatible computers and their operating systems as well as previous knowledge of a business management system, such as SAP and SalesForce/ ServiceMax, would be an advantage,
• Willing to travel within the country and occasionally internationally.
• Valid driving license for cars

So if you are the person we are looking for, we’ll give you:

• Participation in a vibrant and multicultural international team of committed, bright, highly motivated and passionate specialists with an excellent dynamic working atmosphere.
• Thorough induction and continuous training
• First-hand exposure to the life science industries, including pharma and biotechnology
• A function where you will shape the future and be part of a great team in an international, high-tech environment
• Competitive benefits package
• Company vehicle

About us - Malvern Panalytical, Micromeritics and SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.