Account Manager/Sr Account Manager, Global Sales - Switzerland ZRH

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

Responsible for managing a mixed portfolio of business & leisure agencies & local Corporate customers in your assigned country or region. This role is responsible for identifying revenue opportunities and delivering revenue and share growth for the AJB, while raising the awareness of the AA brand and network in the local market. You will work closely with our JB partners across the region.

This role is also responsible for managing all aspects of marketing & promotional activities for these trade and corporate accounts. A structured account development plan will be essential to ensure commercial objectives are achieved. This role will be responsible for analysis and providing data/account reviews on a regular basis for top accounts, jointly with JB partners.

This role will also be responsible for representing AA in the local country, managing relationships with several local CVB’s and to engage with local travel associations.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• To account manage a portfolio of Agency and Corporate, collaboratively with JB partners to maximize revenue and profitability.
• To focus on customer performance via reporting & analysis and identify opportunities.
• To conduct partnership performance reviews (QBRs) to ensure targets are being met and relevant AA updates are shared effectively.
• To deliver high impact presentations and reviews to senior management level with agency and corporate customers.
• To identify and participate in targeted customer and community events.
• To prioritize time on revenue opportunities & account performance to maximize results.
• To effectively execute value-based selling, account strategy, planning.
• To understand the competitive landscape and work with AJB stakeholders to ensure AJB products and agreements are competitive.
• To work collaboratively with all key stakeholders within AA and across our JB partners.
• To maintain expertise in both AA and alliance products and services, including oneworld and JB partners (British Airways, Iberia and Finnair). Tailor the market offering to meet specific account needs.
• Communicates in a compelling way and provides proof of value to the customer.
• To engage and collaborate with AA Sales Service team.
• To conduct discussions with customers to understand their view and increase mutual value.
• To update AA Saleshub with all Account planners & activities for all customers within the portfolio.

All you'll need for success

Essential

• Prior Airline, GDS, or related travel industry account management experience
• Strong leadership and motivation skills
• Strong administrative, negotiation and interpersonal skills
• Strong commercial acumen and communication skills
• Extensive business to business experience in both Leisure & OTAs environment
• Superior organizational / planning, analytical and problem-solving skills
• Proactive business professional that thrives on challenging the status quo
• Ability to work independently and across different cultures
• Excellent strategic and analytical skills
• Demonstrate sound judgment and decision-making ability
• Self-motivated, and possess a positive attitude
• Thorough knowledge of indirect sales, the travel industry, and airline economics
• Travel required within the UK/EU and to North America

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.