Client Engagement Management

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

The Engagement Manager (EM) is fully accountable for the engagement strategy, commercial performance and client relationship of assigned accounts or industry portfolios. The role ensures Chain IQ delivers sustainable value by aligning client objectives, contractual commitments, and strategic priorities.

Key Responsibilities

Account Strategy & Ownership

• Own and continuously evolve the overall account strategy.
• Steer and approve strategic initiatives, transformations, and roadmap activities.
• Ensure alignment between client goals and Chain IQ strategic priorities.

Performance, KPIs & Governance

• Oversee contractually agreed KPIs and drive corrective actions where needed.
• Lead strategic governance forums (e.g., steering committees, executive reviews).
• Oversee major risks, issues, and dependencies affecting the client or contract.

Commercial & Financial Ownership

• Own account-level P&L, commercial performance, and business case delivery.
• Monitor profitability, savings, and value realization.
• Support contract negotiations and contribute to account growth opportunities.

Leadership

• Lead and develop team of Operations Managers
• Align internal teams around the account strategy and priorities.
• Resolve cross-functional issues and manage escalation paths.

Experience, Skills & Mindset

• 8+ years in consulting or SCM/Procurement related leadership roles.
• Track record in commercial ownership (specifically on cost-side).
• Solid understanding of procurement, outsourcing, and value delivery models.
• Strong analytical and financial acumen (KPIs, savings, profitability, forecasting).
• Ability to lead cross‑functional teams with and without formal authority.
• Strong executive‑level communication and relationship‑building skills.
• Client‑centric, value‑oriented professional services approach.
• Hands-on ownership mindset with high accountability and follow‑through.
• Collaborative, influence‑driven, and solution‑oriented.

Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.

Chain IQ – Create. Lead. Make an impact.

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