Data manager • lausanne
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mostra di più
Tu es intéressé(e) par une carrière au sein d’une société dynamique et formatrice, et tu es à la recherche d’un nouveau challenge ? Prends part à l’aventure Forvis Mazars et rejoins notre équipe à ... Mostra di più
Are you a proactive relationship builder who thrives in a dynamic environment? As our Account Manager (100%) in Lausanne, you will be at the heart of our customer journey.You will take full ownersh... Mostra di più
Employeur solide et tourné vers l’avenir, la Vaudoise est l’un des assureurs leaders en Suisse.Active dans la formation professionnelle, elle favorise l’épanouissement des jeunes talents, avec chaq... Mostra di più
Shape the future through scientific breakthroughs and innovation.Scientific Data Product Manager.Nestlé Research in our Computational Sciences department, your mission will be to own the lifecycle ... Mostra di più
Notre client, une entreprise industrielle suisse reconnue pour la qualité de ses produits et son savoir-faire technique, recherche un(e).Piloter et développer le système de management de la qualité... Mostra di più
Build the partnerships shaping a sustainable future.Do you want to work with leading organizations to help them achieve their sustainability ambitions?.Do you want to be part of a team recognized a... Mostra di più
Rejoignez notre entreprise internationale de conseil et de services en IT.Chez Itecor, vous êtes au centre de tout ce que nous faisons.Nos communautés de pratique permettent à nos consultants d'exc... Mostra di più
At Frontiers, our purpose is simple yet ambitious: to make science open.We believe open science empowers the global scientific community to accelerate discovery and develop the solutions needed for... Mostra di più
Job Description: As a Regulatory Affairs Manager, you will be responsible for ensuring compliance with regulatory requirements related to the development, approval, and marketing of pharmaceutical,... Mostra di più
Do you want to dive in the fast-growing industry of drones and get a rewarding experience in a dynamic scale-up environment? .At Flyability, we believe that robots should be sent into hazardou... Mostra di più
Switzerland (hybrid - 1day per week required at Lausanne office).Around 50%, mainly across Switzerland, Germany & Austria.Identifying, prospecting, and developing new customers and partnerships in ... Mostra di più
As the Senior Payroll Manager at Batgroup, you will be the cornerstone of our operational HR and administration across our three distinct brands : Batmaid, Putzfrau, and Batsoft.In this dynamic, hi... Mostra di più
Together, we innovate, we impact, we grow.At Debiopharm, every step we take is guided by one purpose: improving the lives of people affected by cancer and infectious diseases.As a privately-ow... Mostra di più
Assess and understand clients’.In order to apply, this should be part of your background:.Data Platforms, Data Modeling, and building production-grade pipelines.Strong ability to translate business... Mostra di più
We are looking for a Senior Product Manager to join our Platform group, shaping the foundations that will power Nexthink’s next generation of AI-driven capabilities.Nexthink is entering a new ... Mostra di più
Visium combines strategy, frontier AI, and deep regulated-industry expertise to build and deploy AI-native systems that reinvent how businesses operate - unlocking the value of AI at scale.We're no... Mostra di più
Passionné(e) par la Data, l'IA ? Rejoignez.Data et IA du groupe Smile (leader européen du numérique,.Chez Synotis, nous sommes convaincus que la donnée et les plateformes intelligentes sont les vér... Mostra di più
At Viasat, we’re on a mission to deliver connections with the capacity to change the world.For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries arou... Mostra di più
Pour l’un de nos clients basé à.Management de l’équipe achat du groupe concerné.Management des catégories/services attribués, définir les stratégies.Sélection des fournisseurs à même de répondre à ... Mostra di più
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
