Data engineer • baar
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mostra di più
You represent order and security.You are service-oriented and have a knack for communication.You possess a high sense of responsibility.You can easily communicate with a diverse audience.You are ab... Mostra di più
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Verantwortung für das Microsoft Business Central ERP-System inklusive Administration, Weiterentwicklung und Optimierung von Prozessen und Workflows.Sicherstellung der Datenintegration zwischen ERP,... Mostra di più
Verantwortung für das Microsoft Business Central ERP-System inklusive Administration, Weiterentwicklung und Optimierung von Prozessen und Workflows.Sicherstellung der Datenintegration zwischen ERP,... Mostra di più
Wir sind nicht einfach ein IT-Dienstleister.Wir sind ein Team, das KMU in der Deutschschweiz digital erfolgreicher macht.Wir setzen auf die Unterstützung und aktive Begleitung von KMU’s und stehen ... Mostra di più
Our Purpose is to build a zero-emission future that reconnects humanity with nature.We are looking for talent that connects with this mission and want to create positive impact by joining a diverse... Mostra di più
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DevOps Engineer/Expert: Software Engineering/ Infrastructure Engineering/ Site Reliability Engineering (SRE) / Kubernetes / AWS / CI/CD pipelines DevOps / English.We are a specialized team of Linux... Mostra di più
Technical Sales Engineer Intern Location: Zug, Switzerland PIPECARE Group is one of the world's leading in-line inspection companies, with over 20 years of experience providing technology-driven so... Mostra di più
Upload application merken An internationally operating technology-driven trading firm is looking for a Data Engineer to join its engineering team.The company develops and operates high-performance ... Mostra di più
Malvern Panalytical’s commercial strategy and requires close collaboration across the DACH and CEMEA organization.Success in this role requires strong technical and consultative selling capability,... Mostra di più
Unser Mandant ist seit über 15 Jahren erfolgreich im Markt als Softwareanbieter für Businesslösungen unterwegs.Aufgrund der kontinuierlichen Wachstumsstrategie, suchen wir für das Team einen Senior... Mostra di più
Verantwortung für das Microsoft Business Central ERP-System inklusive Administration, Weiterentwicklung und Optimierung von Prozessen und Workflows.Sicherstellung der Datenintegration zwischen ERP,... Mostra di più
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Unser Kunde ist eine international tätige Unternehmensgruppe mit Sitz in Zug. Mostra di più
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Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
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