Complaint manager Lavori in Uster

About Us 💡

LatticeFlow AI is a Swiss-engineered AI risk control platform, built to help organizations discover, evaluate, and govern AI risk.

Founded by leading AI security researchers from ETH Zürich, we turn abstract AI frameworks into enforceable risk controls: measurable, interpretable, and audit-ready. Our platform gives AI teams a single place to scan their AI infrastructure, run use-case-specific evaluations, automate red-teaming, and continuously monitor risk across their entire AI portfolio.

We're recognized by leading analysts, including Gartner and CBInsights, and trusted by frontier AI labs, Fortune 500 enterprises, and global financial institutions.

We are looking for a Product Manager to join our growing product team.

Requirements

Your Role at LatticeFlow AI ♟️

This is not the typical PM role. We are looking for someone who sits at the intersection of product, marketing, and design, someone who knows how to take a technically sophisticated product and make it land with the right audience.

You will work alongside our Senior Product Manager, focusing on the commercial and design dimensions of our product: how it is positioned in the market, how it is communicated to customers, and how it looks and feels to the people who use it. If you come from a product marketing or UX/design background and are excited about moving closer to the product, this role was built for you.

Key Responsibilities:

• Develop and refine how we position our product across different customer segments — clearly articulating what LatticeFlow AI does and why it matters.
• Translate complex technical capabilities into plain, compelling language for enterprise buyers.
• Partner closely with Sales and Marketing to plan and execute product launches, coordinating timing, collateral, and internal enablement.
• Develop sales-facing materials including factsheets, pitch decks, one-pagers, and website content that reflect the current product accurately and persuasively.
• Track the AI governance and trustworthy AI landscape to ensure our messaging stays sharp and differentiated.
• Shape the user experience, bringing a marketing and customer lens to UX decisions.
• Champion consistency between how the product is sold and how it is experienced, closing gaps between promise and delivery.
• Conduct customer research with a marketing lens, building out personas, segmentation frameworks, and a clear picture of our buyer journey.
• Synthesize customer feedback, competitive intelligence, and market signals into recommendations for messaging and positioning improvements.
• Support the team in understanding what resonates with different audiences across the EU and US markets.
• Work across Sales, Marketing, and Engineering to align on priorities, timelines, and the narrative around our roadmap.
• Help translate our product roadmap into external-facing communications that are clear, accurate, and exciting.

Benefits

What you’ll bring to our team?

• 4+ years of experience in a product, product marketing, or design role — ideally with exposure to more than one of these disciplines.
• A background in Product Marketing and/or Design: This is a hard requirement. Whether through your studies, career path, or both, you understand how to bridge commercial storytelling with great product experience.
• Understand the rapidly evolving AI landscape. Stay on top of trends and their impact on building secure and trustworthy AI systems
• Proven ability to translate technical or complex products into clear, compelling narratives for non-technical audiences.
• Experience creating or contributing to sales and marketing materials — you are comfortable writing and can shape visual content even if you are not a graphic designer.
• Comfort working in a fast-moving startup environment where priorities shift and ambiguity is part of the job.

Nice to Have:

• Experience in B2B SaaS products or working in an early-stage startup.

Why LatticeFlow AI? ⭐

• Work alongside domain experts and leaders in their fields. As an ETH Zurich spin-off, we combine rigorous scientific expertise with entrepreneurial drive and a proven track record of delivering at enterprise scale. Our team includes people from over 10 nationalities, fostering a truly global and collaborative environment. At LatticeFlow AI, you’ll be part of a great team where everyone feels valued and empowered.
• Work and grow alongside sharp, committed peers who share the mission of building the best product with world-class technology.
• Exceptional Benefits & Perks:
• 25 days of paid vacation. (+5 more after the second year, with a total of 30 days)
• Learning & Development Coverage: We’ll support your growth by funding courses, training, or events that benefit both you and the company.
• Private Accident Insurance: Enjoy peace of mind with additional health coverage.
• Travel Perks: Our offices in Zurich, Sofia, and Dublin are amazing-prime locations with warm, collaborative environments. To foster connection between teams, we offer a travel pocket for self-organized trips between these locations.
• Active Lifestyle: Join our company running club to stay active and connect with colleagues outside of work. We also organize other physical activity challenges, making staying healthy fun.
• Team Events & Get-Togethers: Build deeper connections with the team at our regular events and annual retreats.

Ready to Join Us?

If this sounds like the kind of team and mission you want to be part of, we can’t wait to hear from you! Apply now and let’s build the future of trustworthy AI together.