Destination Experiences Manager - Explora Journeys
JOB PURPOSE
An exciting opportunity exists for a world class Destination Experiences Manager to join our newly created luxury travel brand Explora Journeys and oversee the planning and execution of Destination Experiences and disembarkation process, ensuring that guests' expectations are exceeded, playing a pivotal role in achieving company financial goals through a proactive approach to revenue generation and cost control, and providing detailed feedback to enhance overall experience quality.
KEY ACCOUNTABILITIES
- Drive the Destinations Team in the delivery of high standards of service with regards to bookings of Destination Experiences and disembarkation arrangements.
- Develop and implement strategies to meet and exceed financial targets set by the company.
- Monitor and manage sales to maximize revenue and profitability.
- Promptly generate accurate reporting of ports, Destination Experiences and disembarkation execution.
- Handle and analyze Guests’ feedback to identify areas for improvement and share these with shoreside.
- Provide Guests and Host with ports and destinations information through meetings and presentations.
- Pro-actively collaborate with the corporate office to enhance the overall quality of services and exceed Guest expectations.
- Manage, train, and develop the Destination Experiences Team.
- Participate in onboard social events with Guests.
- Ensure the implementation of Standard Procedure Manual with regards to Destination Experiences and disembarkation arrangements.
- Foster a positive work environment and exemplify excellent leadership qualities.
QUALIFICATIONS (skills, competencies, experience)
- A minimum of 4-years experience in the position with diverse luxury Hospitality and / or luxury Cruise lines;
- Previous experience in Start Ups / Pre-openings is an advantage;
- Current and accurate knowledge of history, culture, geography and excursions operations of ports of call;
- Proficient in English. Any additional language, particularly European languages, is considered an advantage;
- Experience in complaints management and selling techniques;
- Excellent communication and team management skills.
VISA REQUIREMENTS (if any)
Possess a valid passport and seaman book.
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