Commercial Operations Lead

MISSION

The Commercial Operations Lead will oversee the Mints/Minting Operations team, ensuring secure, compliant, and efficient end-to-end precious metals operations — from client onboarding, contracting, coordination with production/sales team, product development, through to delivery, and settlement.

This hands-on leadership role combines operational excellence with strong client relationship management, driving premium service delivery and cross-department alignment, and continuous process improvement across all commercial and production-related activities.

MAIN ACTIVITIES AND RESPONSIBILITIES

Leadership & Team Management

• Lead, coach, and develop a team of three to ensure high-quality execution and exceptional client service.
• Foster a collaborative and high-performance culture, aligned with company values and business objectives.

Client & Commercial Operations

• Serve as the operational partner to the Sales team.
• Oversee the full client lifecycle, from onboarding (KYC, tenders, quotations, offers, and contracts) through account maintenance and settlement.
• Supervise daily commercial operations, ensuring all transactions and terms are accurately recorded.
• Manage customer projects from design through production, packaging, and delivery — coordinating with internal and external stakeholders.
• Respond promptly to client requests and issues, ensuring timely resolution and strong relationship management.
• Support Relationship Managers in assessing account performance and preparing data overviews.

Cross-Functional Collaboration

• Work closely with Production, Design, Marketing, Logistics, Trading, Treasury, Compliance, and Legal to ensure seamless end-to-end workflows.
• Support and participate in customer visits, trade fairs, and client events.
• Coordinate production priorities jointly with Sales and Production teams.

Process & Systems Improvement

• Document, implement, and enhance operational processes to drive efficiency and compliance.
• Identify and support IT needs, contributing to system design, upgrades, and adoption.
• Promote synergies across departments and proactively suggest innovations or process improvements.

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s or Master’s degree in Commercial Operations, Supply Chain Management, Business Administration, or a related field.
• 3–5 years of professional experience in sales support, client service, or commercial operations, ideally within the Mints/Minting or Precious Metals industry.

QUALIFICATIONS AND SKILLS

• Strong leadership and people-management skills.
• Excellent interpersonal and client-service orientation.
• Highly structured, agile, solution-driven mindset with close attention to detail.
• Strong organizational and problem-solving abilities.
• Ability to perform under pressure and manage multiple priorities
• Clear and confident communicator, both written and verbal
• Culturally sensitive and respectful of diversity.
• Self-starter who thrives in a dynamic, fast-paced environment.
• Fluency in German, Italian, and English.
  
• Swiss national, EU national, or holder of a valid Swiss work permit.