Sales Engineer

Discover Trend

Overview:

The Sales Engineer (SE) will be the technical bridge between our Sales Representatives and their pre-sales customers. The SE will take ownership of the prime technical relationship with our pre-sales customers to help close business by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.

Key Responsibilities:

• Collaborate with customers to understand their challenges and present tailored solutions that address complex technical needs.
• Lead Proof-of-Concept (PoC) engagements, helping customers plan and successfully implement Trend Micro solutions.
• Provide expert guidance on Trend Micro products in a pre-sales context while working in a dynamic and fast-paced environment.
• Build and maintain strong technical relationships with customers and prospects, working closely with internal Sales, Channel, and Partner teams.
• Design and support cloud and security architectures, offering innovative solutions to customer challenges.
• Partner with technology vendors and customers to drive strategic alliances and strengthen partnerships.
• Share best practices with the Sales Engineering team to enhance overall efficiency and technical expertise.
• Proactively manage technical relationships with customers and prospects while collaborating with internal Sales, Marketing and Partner teams as needed.
• Contribute to the SE Readiness Program and develop subject matter expertise in assigned products and solutions.
• Willingness to travel regionally (approximately 30-35%) for customer presentations, marketing and user group events, and urgent on-site customer support.

Qualifications:

• We are looking for a candidate with drive, enthusiasm, with a strong work ethic & a desire to learn and develop their career within cyber security!
• If you are early in your career path, but have great experience within Cyber Security as an architect, developer, network or systems engineer, or similar, but interested in growing and developing a career in Sales Engineering, then we would love to hear from you!
• We are also taking applications from more experienced Sales Engineers or Security Specialists who have:
  • 3+ years SE experience and/or professional services experience
  • 3+ years’ experience in computer software or systems including security products (firewalls, antivirus, intrusion detection, content security)
  • Experience working with multi-cloud environments such AWS, Azure or GCP
  • 2+ years SOC or IR Experience an advantage

Desired Experience & Qualifications:

• Experience in Pre-Sales with knowledge of value-based selling, consultative selling, and solution architecture.
• ITIL v3 or later certification (preferred).
• Relevant cybersecurity certifications such as CEH, CompTIA Security+, or CISSP (preferred, but not a must).
• Strong understanding of cloud architectures, with AWS certifications being a plus.
• Experience with scripting and automation using Python, PowerShell, or Bash.
• Strong time management skills and ability to work independently.
• A fast learner with a proactive approach to new tools and technologies.
• Excellent verbal and written communication, customer service, and negotiation skills, with the ability to engage diverse clients effectively.

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