Technical Operations Specialist

About Us:

Värdex is dedicated to making cryptocurrencies simple and accessible for everyone. Established in 2017, the company is dedicated to simplifying access to crypto-assets through secure, compliant, and user-friendly products and solutions.

The company’s product portfolio includes Switzerland’s largest Crypto ATM network and the widely recognized Cryptonow Crypto Gift Cards that have established new benchmarks in accessibility and ease of use for crypto-asset transactions.

Värdex envisions a financial future where access to digital assets is universal, secure, and inclusive. The company is actively driving this transformation by empowering individuals to participate in the decentralized economy with confidence. Its mission is clear: to unlock the full potential of crypto-assets and embed them as a trusted, regulated, and seamless part of everyday financial life.

Role Overview:

As Technical Operations Specialist, you will be a vital contributor for the daily operational excellence of Switzerland’s largest crypto ATM network. You will manage hardware and software maintenance, coordinate field service activities, handle troubleshooting, and ensure system uptime through efficient technical processes and logistics.

This position requires strong technical coordination skills, a structured approach to problem-solving, and the ability to lead service teams and vendors in a fast-paced, high-availability environment.

Key Responsibilities:

• Manage the technical operations and maintenance of the ATM network nationwide.
• Oversee troubleshooting, incident resolution, and technical escalations.
• Manage service providers, logistics partners, and internal field service team to ensure SLA compliance.
• Coordination and prioritization of technical on-site tickets
• Support service technicians in the field hands-on for ATM setups, moves and maintenance
• Drive the rollout of new ATMs, upgrades, and technology enhancements.
• Perform server infrastructure maintenance (Linux Server) incl. regular system updates and security patches

Qualifications:

• Proven experience in a technical operations or support role
• Self-motivated, solution-oriented, and capable of thriving in a fast-paced, dynamic environment
• Strong organizational and project coordination skills
• Detail-oriented, reliable, and proactive under pressure.
• Educational background in a technical field
• Strong understanding of IT infrastructure, networking, and system monitoring
• Basic server administration know-how (Linux Server)
• Knowledge of security best practices and incident response
• Basic scripting and automation skills is a plus
• Fluency in German and English
• Knowledge of Bitcoin, blockchain, or cryptocurrency is an advantage

What We Offer:

• A crucial role in a rapidly growing company with opportunities to contribute to its ATM network strategy.
• The opportunity to work with innovative products in the exciting field of crypto and financial services.
• A collaborative and dynamic work environment.
• Opportunities for professional growth and development.

If you are passionate about technical operations, project management and are excited to shape the future of our Crypto ATM network, we would love to hear from you!

Join us on our journey to reshape the future of financial services in Switzerland!