Customer Service Representative - German, English and French speaker H/F

For one of our clients, working in medical devices sector based in Nyon , we are looking for a:

Customer Service Representative - German, English and French speaker

For a 6 months temporary contract, starting from 06.01.2025 to 30.06.2025

Order Handling:

•Daily management of incoming customer orders

•Follow up on order status/ backlog taking ownership for required actions.

•Raise Non-Conformities (NC) as per requirements.

•Issue / coordinate Credits, Rebills, Returns linked to orders as per requirements.

•Investigate and close reported Disputed Invoices as per responsibility.

Customer Management:

•Addressing customer inquiries and complaints via phone calls or emails. Inquiries may include pricing, stock availability, delivery, and order status as well as product information.

•Highlight procedures and work instructions corrections and/or updates to your direct report if required.

•Ensure appropriate communication is shared between customers and field operations.

•Contribution to Daily Management (DM) ensuring business continuity and supporting department objectives.