Head of Business Units Aftersales - Italy

LOCATION : Veneto, Italy

THE COMPANY :

Our client, established in 1974 by a pair of engineering graduates from a prestigious technical university in Turin, this company specializes in Numerical Controls for machine tools and high-speed milling machines, primarily serving the automotive and aerospace industries. Known for its staunch commitment to innovation, the company allocates over 10% of its turnover to research and development, ensuring its products meet the highest standards of precision and productivity. With a robust global presence and a network of subsidiaries providing prompt after-sales service, the company has been publicly listed on a major stock exchange since 2001, highlighting its significant growth and sustained market influence.

POSITION OVERVIEW :

The Head of Business Units Aftersales will lead a dynamic and labor-intensive after-sales and services department with a turnover of €13 million. This key role entails managing a team of 60 technical staff and orchestrating complex project services and sales globally. The successful candidate will be crucial in ensuring customer satisfaction and driving business success through innovative service management strategies.

KEY RESPONSIBILITIES :

Team Management and Leadership : Oversee a team of 60 technical staff, ensuring efficient operation and high performance across all after-sales services and project management tasks.

Strategic Development : Develop and implement innovative strategies to enhance the after-sales service offerings, improving customer satisfaction and business outcomes.

Budget Management : Manage a significant budget, ensuring optimal allocation and utilization of resources to maximize return on investment and operational efficiency.

Global Coordination : Coordinate with regional representatives and manage global projects, ensuring consistency and quality of service across different markets.

Operational Excellence : Streamline operations and introduce systems and processes that enhance the efficiency and effectiveness of the service department.

Stakeholder Engagement : Maintain strong relationships with customers, internal teams, and external partners to ensure alignment with business goals and customer expectations.

Career Development : Lead and mentor direct reports and the wider team, fostering a culture of professional growth and continuous improvement.

QUALIFICATIONS :

Extensive operations experience and a proven track record in service management, preferably within a related industry.

Deep understanding of the critical link between customer satisfaction and business success.

Ability to innovate and implement new strategies to enhance business practices and service delivery.

Strong leadership skills combined with technical expertise and commercial acumen.

Proficiency in both Italian and English is mandatory.

Ability to manage and lead a diverse team in a high-stakes environment.

Strategic thinker with excellent problem-solving capabilities.

Direct oversight of regional representatives, one per country, plus an additional 3-4 staff members based in Italy, totaling 10 direct reports.

Interested? Please get in touch via email :

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