Zara Home Store Manager 100% (m / w / d) Zara Home Zürich

Job Details

As Store Manager of Zara Home Zurich, you are responsible for the overall performance of the store. Acting as a true entrepreneur of your point of sale, you drive commercial activity, lead teams, and ensure visual excellence and a premium customer experience, in full compliance with Zara Home and Inditex standards.

Key Responsibilities

Commercial Leadership & Performance

Drive sales growth and achieve commercial targets

Analyze KPIs and implement action plans

Optimize stock management and merchandise flow

Ensure alignment between commercial performance and product presentation

Visual Merchandising

Ensure the implementation and compliance with Zara Home VM standards

Lead the installation of collections and seasonal changes

Guarantee an inspiring, consistent, and sales-driven product presentation

Train and develop teams on VM fundamentals

Work closely with Visual Merchandiser teams and the Area Manager to adapt guidelines to the local market

Management & Leadership

Lead, motivate, and develop a high-performing team

Recruit, train, and support talent development

Organize schedules while optimizing productivity

Create a positive, inclusive, and results-oriented work environment

Customer Experience

Deliver a premium customer experience aligned with the Zara Home universe

Be present on the shop floor and lead by example

Handle customer complaints professionally with a solution-oriented approach

Drive customer loyalty and satisfaction

Operational Management

Ensure compliance with internal procedures, safety standards, and local regulations

Guarantee the overall store standards (organization, cleanliness, and presentation)

Oversee inventories and loss prevention

Work closely with the Area Manager and support teams

Profile Required

Proven experience as a Store Manager in retail

Strong product sensitivity and aesthetic awareness (home & décor environment)

Natural leadership skills with the ability to engage and unite teams

Excellent analytical skills with a strong business mindset

High level of autonomy, reactivity, and ability to manage priorities

Very good command of German and English

Flexible availability (weekends and peak activity periods)