Junior IT Support Specialist

ABOUT EMS

EMS is a global leader in the design manufacturing and sale of devices used for medical and dental treatments. With over 40 years of expertise EMS embodies Swiss precision and craftsmanship delivering innovative solutions in:

• Dental Prevention
• Urology
• Shock Wave Therapy

At EMS we are driven by our core values: Respect Excellence and Client Orientation. Our mission is simple: to ensure happy and healthy patients successful clinicians and passionate partners through the least invasive and clinically proven treatments.

MISSION

AsJunior IT Support Specialist you will be responsible for handling IT technical requests resolving incidents and ensuring the readiness of IT software and hardware for users. You will serve as the first point of contact for IT-related issues ensuring a high level of service through effective troubleshooting escalation and project participation.

You will report to the IT Infrastructure Group Leader and collaborate closely with the IT Director and third-level support teams to continuously improve IT operations.

TASKS & RESPONSIBILITIES

Service Desk & Technical Support

• Serve as the main point of contact for Service Desk incidents and requests.
• Diagnose and resolve hardware and software issues related to Active Directory Office 365 and workplace systems.
• Report and escalate complex incidents to third-level support as needed.
• Maintain user accounts lifecycle management including onboarding and offboarding processes.

IT Infrastructure & Maintenance

• Install and configure new hardware and software according to company standards.
• Ensure systems are actively monitored for optimal performance and evaluate when software or hardware updates are needed.
• Maintain up-to-date IT procedures and documentation for users and Service Desk teams.

Project Participation & Technology Evaluation

• Participate in specific IT projects as defined by the IT Infrastructure Group Leader and IT Director.
• Evaluate new technologies (hardware/software) formulate recommendations and propose improvements.

EDUCATION & PERSONAL SKILLS

• Relevant CFC or equivalent required.
• An Associate degree in Information Technology Computer Science or a related field is preferred.
• At least 3 to 5 years in a technical support or similar IT role.
• Proficiency in hardware and software troubleshooting.
• Experience with Active Directory and Office 365 administration.
• Knowledge of computer installation via Intune and SCCM.
• Understanding of modern workplace environments.
• Familiarity with iOS device installation and management via Intune.
• Experience with videoconference system support is a plus.
• Basic understanding of networking concepts (TCP/IP DNS DHCP etc.).
• Fluent in French and English; German is a plus.

BEHAVIORAL COMPETENCIES

At EMS we have defined key competencies that support our Vision and Mission statements. These competencies form the cornerstone of EMS performance drivers:

1. Teamwork and Collaboration : Builds and maintains positive working relationships while demonstrating respect empathy and understanding. Contributes to a harmonious and productive team environment.
2. Adhering to Principles Acting with Values and Integrity : Demonstrates honesty and integrity adhering to ethical principles and EMSs core values. Ensures compliance by diligently following policies rules and regulations.
3. Excellence in Execution : Consistently plans organizes and delivers high-quality results. Exceeds expectations through strong execution and timely task completion.
4. Agile Thinking : Demonstrates flexibility and adaptability to change while proactively solving challenges. Adjusts quickly to new conditions with resilience and creativity.
5. Innovation and Creativity : Encourages imaginative thinking and generates new approaches and solutions. Actively seeks opportunities to improve processes products and services.

WHY JOIN US

At EMS we offer an exciting opportunity to be part of a global and successful company where you can thrive in a pleasant and supportive work environment. Enjoy the benefits of a future-proof permanent position with a flexible and self-responsible working culture all within the framework of our unique I Feel Good corporate culture.

We are committed to fostering an inclusive workplace where all qualified candidates are valued regardless of race color religion sex sexual orientation gender identity national origin disability or other protected status.

Should you have any questions please feel free to contact us at