Receptionist

Intro The Drei Berge Hotel is more than just a place to stay — it is a gateway to a timeless experience. Its mission is to offer to its guests a "parenthesis out of time", in the stunning village of Mürren, where nature’s beauty and artistic inspiration merge into an unforgettable journey. Mürren’ s breathtaking valleys have sparked the creativity of the world’s greatest artists, and we see our hotel as a medium for art, design, and storytelling enthusiasts to discover and immerse themselves in this magical world. The Drei Berge Hotel is more than just a hotel it is the flagship of the brand and the first embodiment of the vision of Ramdane Touhami. It is part of his family group specialized in artistic creation, design, retail and hospitality : the Drei Berge Utopia coffee shop in Paris, the environmentally conscious Drei Berge clothing brand, and other creative ventures such as the outdoor clothing retail shop A Young Hiker, and Permanent Files, a publishing company that releases the "Useless Fighters" magazine—a singular take on the mountains and the people who explore them. The Drei Berge Hotel leitmotiv is that every guest’s stay is genuine, singular, and full of surprises. Tasks Why This Role Matters As the Receptionist, you are the beginning of this journey for the guests. From the first interaction, you set the stage for what will be a remarkable stay, full of unexpected discoveries and personal connections. Your role goes beyond handling reservations and inquiries; you are a storyteller, a guide, and a key part of what makes our guests feel like they’ve stepped into a world apart. What You’ll Do Guest Reception and Check-in / Check-out : Welcome guests upon arrival, manage check-ins and check-outs efficiently, and provide assistance with any special requests with a personal touch Introduce them to the Drei Berge Hotel experience and to the broader brand ecosystem of the group and to the village of Mürren Customer Service : Deliver exceptional customer service by answering inquiries, resolving issues, and providing information on hotel services, local attractions, and transport options. Booking Management : Manage reservations via phone, email, or booking systems, ensuring accurate and timely record-keeping. Concierge Duties : Assist guests with restaurant reservations, transport arrangements, and local recommendations to enhance their stay. Billing and Payments : Handle guest payments, issue invoices, and manage the daily cash register with attention to detail. Team Collaboration : polyvalence is key : coordinate with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction. Problem-Solving : Address any guest concerns or complaints professionally and efficiently, ensuring a positive resolution. Requirements We are looking for someone : Proven experience as a receptionist, customer service representative, or in a similar role in hospitality Strong communication and interpersonal skills Excellent organizational abilities and attention to detail Fluent in German and English (additional languages are a plus) Familiarity with hotel booking software and basic computer skills Flexibility and polyvalence to work shifts, including weekends and holidays and into different roles and responsibilities (if needed helping in the restaurant, supporting housekeeping…)