Experience Manager

Client Onboarding & Trial Success

• Support clients directly from the point of sales handover through to conversion.
• Serve as the primary contact during the trial period providing guidance structure and clarity.
• Strengthen and nurture client relationships early to lay the foundation for long-term success.

Launch Coordination & Event Management

• Organize and manage key events such as launch days and events
• Coordinate with SH and B2B as needed to ensure smooth implementation and a memorable client experience.
• Act as the go-to person for any trial-phase events or processes.

Client Experience

• Ensure a high-quality experience during the onboarding and trial phase.
• Analyze engagement & purchase data and identify actions to be taken to improve those
• Work with your team lead in order to define initiatives that can be tested to drive up purchases
• Gather client feedback and ensure accurate documentation with a special focus on B2B needs.
• Proactively resolve early-stage issues to support seamless conversion.

Internal Collaboration & Communication

• Liaise closely with back office sales operations and other internal teams to align efforts and ensure consistency.
• Share insights from trial clients to improve onboarding launch processes and overall service quality.

• 1 - 2 years of experience in client success project coordination onboarding or similar roles.
• Strong organizational and communication skills.
• A proactive mindset and ability to juggle multiple projects and clients.
• Experience with client-facing events and cross-functional coordination is a plus.
• Detail-orientated and structured way of working even with administrative tasks
• Strong verbal and written communication in English & Frenchisamust-German is a plus
• A valid drivinglicenseisrequired
• Non-smoker - wedontwant you to smell like cigarettes neither at work nor at customer meetings. After all FELFEL is aboutgood food.
• Valid work permit or Swiss passport

• Conversion Rate
• Event Execution Quality
• Early Client Satisfaction (CSAT)

• Lots of delicious food just a few steps away from your desk - we make your gastronomic dreams come true
• Best barista coffee and tea for the whole team thanks to our innovative Gavetti coffee machine
• 5 weeks holiday per year as well as two full weeks of work from anywhere per year to bring more variety to your work day
• We encourage our employees to use public transport by covering your half-fare travelcard
• New parents get 16 or 3 weeks respectively of fully paid parental leave. We also support the return to work by making a generous financial contribution to childcare until the child reaches kindergarten age.
• Great team events such as our well-known FELFEL Summer Outing

• Your CV & complete documents(references diplomas)
• A short videointroducing yourself and telling us why you are our next Experience Manager (max. 1 minute)