Private Residence Coordinator

About us

Ultima Quai Wilson Geneva offers a rare opportunity to enjoy a private residence on one of the most prestigious streets in the city of Geneva: Quai Wilson, on the shores of Lake Geneva. Comprising five flats, each occupying an entire floor within a carefully restored historic building, our Geneva residences feature modern kitchens as well as elegant living and reception areas, perfectly suited to relaxation and entertaining guests.

We are looking for a Private Residence Coordinator to oversee a portfolio of private properties around Geneva area and provide personalized support to clients staying from a weekend to several months, and occasionally a year.

Combining property management with concierge services, you will ensure each property is maintained to a high standard, and every client feels welcomed and well looked after. You will be the main point of contact for clients and supervise the housekeeper and technician, coordinating their daily work.

Mission

Guest Relations and Concierge

Coordinate arrivals and departures, welcome clients and introduce them to the apartment. Respond to requests, anticipate individual needs and arrange personalised services throughout each stay.

Property Management and Maintenance

Oversee the daily upkeep of the apartments, ensuring cleanliness, comfort, security and the proper functioning of equipment. Conduct regular inspections and coordinate preventive maintenance, repairs and external contractors.

Team Supervision and Scheduling

Manage the housekeeper’s and technician’s schedules, priorities and daily tasks. Ensure agreed schedules are respected, work is completed on time and service standards are consistently maintained. Adapt housekeeping and maintenance arrangements to each client’s preferences and length of stay.

External Suppliers and Services

Source, book and coordinate external providers, including additional housekeeping staff, private chefs and private transfers. Organise external laundry services, overseeing collection, delivery and quality checks. Confirm timings and requirements, and follow up on the quality of all outsourced services.

Apartment Preparation and Inventory

Ensure each apartment is fully prepared before arrival, including supplies, linens and welcome amenities. Carry out an inventory at the end of each month and after each departure, record missing or damaged items and arrange replenishment or replacement as needed.

Administration and Financial Reporting

Maintain accurate records of stays, client requests, maintenance work and supplier expenses. Manage petty cash, retain receipts, reconcile expenditure and report to the Finance Department. Check supplier invoices and coordinate billing for additional client services.

Quality and Issue Resolution

Handle client concerns and property issues promptly, calmly and discreetly. Follow up to ensure satisfactory resolution and maintain consistently high standards across all apartments.

The position may require flexibility to work across other destinations or support other functions within the Group, depending on operational needs.

Profile

· Experience in luxury hospitality, concierge services or residential property management.

· Fluent in French & English.

· Strong organisational skills, with experience supervising a small team and coordinating external suppliers.

· A collaborative approach, with the ability to work closely with colleagues and support the team.

· Excellent interpersonal skills and a strong sense of service.

· Discretion and sound judgement when handling sensitive matters, confidential information and client privacy.

· A proactive, practical approach, with close attention to detail.

· Confidence managing inventories, petty cash and expense reporting.

· Ability to prioritize, manage several properties and remain calm under pressure.

Start date: Asap