Desktop Support Staff-EUC L2

ph3Overview /h3pPosition Title: Deskside Technician – End User Computing /ph3Responsibilities /h3ulliProvide onsite support to Authorized Users with operational and technical support and to meet specified SLAs /liliResolve incidents and problems associated with EUC equipment /liliPerform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future /liliSupport Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments /liliProvide repair and maintenance for mobile devices /liliInstall, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals) /liliProvide software break/fix services and replacement of non-warranty assets for end users /liliProvide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output /liliProvide warranty and break/fix support for networked printers and scanners /liliConfigure and support end users on mobile computing platforms /liliProvide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc /liliCreate, change and remove printer configurations and queues based on requests and in accordance with SLAs /liliProvide on-site hardware support for general troubleshooting and problems for end user computing technologies /liliProvide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel /liliUtilize problem management database and systems to track and report on customer calls and requests /liliCommunicate technical information to technical and non-technical team and customers /liliDeskside support services as required /li /ulh3Qualifications /h3ulliExperience: 3 to 5 years of related work experience /liliSound knowledge of imaging tools (Ghost, MDT) /liliSound knowledge of data backup and recovery tools (USMT) /liliInstalling, upgrading, and migrating to Windows 7/10 /liliDeploying Windows 7/10 in large enterprises /liliConfiguring hardware and applications /liliConfiguring network connectivity /liliConfiguring access to resources /liliConfiguring mobile computing /liliMonitoring and maintaining systems that run Windows 7/10 /liliConfiguring backup and recovery options /liliJob Type: Full-time /liliSchedule: 8 hour shift /liliExperience: EUC: 3 to 5 years (Preferred) /liliWindows: 3 to 5 years (Preferred) /liliWork Location: In person /li /ul /p #J-18808-Ljbffr