System Support Engineer (m/f/d)

Jobdescription

We are looking for a proactive and qualified System Support Engineer to strengthen a dynamic R&D service team for our global healthcare client located in Rotkreuz. In this role, you will serve as a key technical expert within a cross-functional environment, supporting sophisticated diagnostic instrumentation throughout its entire lifecycle - from early-stage prototype development through to post-launch operations.

General Information

• Start Date: 16.12.2026 (Latest possible start date: 01.02.2027)

• Duration: 1 year (with potential extension)

• Workplace: Rotkreuz (Onsite)

• Workload: 100%

• Home Office: Onsite position (no remote options due to laboratory/hardware requirements)

• Travel: Up to 10% annually
  
  
  

Tasks & Responsibilities

• Technical Support & Service Expertise: Serve as a technical subject-matter expert and the primary point of contact for internal stakeholders regarding all equipment service and support aspects.

• System Installation & Integration: Install complex diagnostic systems (both hardware and software) across all development phases, ranging from early prototypes to standardized system setups according to technical documentation and knowledge databases.

• Qualification & Maintenance: Perform formal system qualifications (IQ/OQ), carry out preventive maintenance schedules, and conduct autonomous troubleshooting and repairs of hardware, software, and interconnected setups.

• Fleet & Configuration Management: Manage the deployment, configuration, and maintenance routines for various test systems and specialized laboratory equipment setups.

• Quality & Compliance Documentation: Maintain rigorous and comprehensive technical documentation in alignment with strict industry quality and regulatory standards (GMP/ISO).

• Trial Support: Deliver technical support and operational readiness for global development trials.
  
  
  

Qualifications & Requirements (Must-Haves)

• Education: Higher technical college degree (HF) or university degree in an Engineering or Life Sciences discipline (e.g., Medical Technology, Electronics/Automation, Mechatronics), or completed vocational training (such as EFZ in Mechatronics, Electronics, or Precision/Automotive Mechanics).

• Professional Experience: 1–3 years of hands-on experience in a technical service, maintenance, or mechanical discipline.

• Regulated Laboratory Environment: Initial experience in—or strong readiness and commitment to working within—a highly regulated industry and laboratory environments with biosafety levels S1 and S2.

• Mindset & Working Style: High level of autonomy, customer- and service-oriented attitude, strong analytical problem-solving skills, and a collaborative team-player mindset.

• Language Skills: Professional proficiency in English (written and spoken) is required; German language skills are a strong asset.
  
  
  

Desirable Skills (Nice-to-Haves)

• Prior experience servicing in-vitro diagnostic instruments or managing laboratory equipment fleets.

• Practical hands-on troubleshooting experience across interdisciplinary interfaces (hardware, software, IT network, and laboratory workflows).

• Familiarity with working in GMP- or ISO-regulated environments.

• Fundamental knowledge of basic network administration and IT system troubleshooting.