Clinical Services Manager - Western Switzerland (Field Based)

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform.

In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations.

Our continued success depends on it!

Job title : Clinical Services Manager (m / f / d) :

Region : Switzerland (Western Switzerland, Central Switzerland, Northwestern Switzerland)

Area : Sales

Manager / Supervisor : Regional Sales Manager

Job description :

With the Omnipod®-DASH® insulin management system as its flagship product, Insulet Corporation is one of the fastest growing medical device companies internationally and in the United States.

Insulet Corporation (NASDAQ : PODD) is an innovative medical device manufacturer headquartered in Massachusetts. Our mission is to make life easier for people with diabetes through the Omnipod® product platform.

The Omnipod-DASH® insulin management system offers an effective alternative to traditional methods of insulin treatment.

With a waterproof and tubeless design, the pod can be worn directly on the body and provides a continuous supply of insulin for up to three days.

The Clinical Services Manager (CSM) will work with various departments (Regional Sales Manager, Area Sales Manager, Customer Care, Marketing, Market Access) to meet the clinical needs in the region to attract more patients to the Omnipod® Insulin Management System and keep existing patients on the product.

Responsibilities :

• organizes patient training sessions with clinics and practices and conducts these independently
• communicates the advantages of insulin pump therapy and trains the Omnipod® system to practices, clinics and patients in group and / or individual sessions and offers this as a further training program
• Works closely with Sales, Medical, Marketing, Customer Care and Market Access to achieve sales targets
• provides support at events such as diabetes congresses, self-help group meetings, information events, patient days, training courses in the office, etc.
• provides support for development and existing customers and documents the work in the Salesforce (CRM system)
• Supporting area sales managers with regular product demos for patients and HCPs (healthcare professionals)
• Supporting new employees with product training
• Planning and implementation of "Train the Trainer" courses for diabetes consultants and freelancers
• provides feedback to superiors on market conditions and training
• Timely completion of administrative tasks
• Fulfillment of other assigned tasks.

Training and experience :

• Proven experience in the training and / or treatment of pump patients or comparable training and experience
• Diabetes consultant (SBK-ASI, DDG) is preferred
• Previous industry experience is desirable
• a licensed nutritionist is an advantage.

Skills / competencies :

• professional presentation skills
• Strong interpersonal communication, both verbal and written
• Ability to work in a team
• Independent and flexible way of working, combined with good business acumen
• Credibility and contacts within the diabetes community
• basic computer skills
• German - fluent in spoken and written
• French - fluent in spoken and written
• English is desirable.

Physical requirements :

• Valid driver's license required
• the position requires regular business travel, mostly by car within the specified region
• Overnight trips vary by area, typically 2 - 5 nights per month
• the working environment will be the clinics and practices in the area, as well as the home office
• Company car is provided.

What we offer :

• Young and growing company with a collegial environment
• Responsible task with creative freedom
• flexible working hours and the option to work from home.

NOTE : This position requires field-based working arrangements (travel within assigned territory required). #LI-Remote

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