Technical Service Manager

Your tasks

This involves taking responsibility for customer service in French-speaking Switzerland, leading a small team of technicians. Our customers are active in sports, mountaineering and events. Our systems consist of access gates, machines, servers, PCs and the software required for access control.

Responsibility for the technician team and the call center

Service contract management

Resource planning

1st and 2nd level telephone support

On-call service

Incident management

Customer Support

Your profile

Training as an electronics engineer, automation engineer or computer scientist or training deemed equivalent

Experience in technical team management

PC environments, computer networks, Microsoft operating systems (servers), Linux and SQL databases are mastered

Mastering customer contact

French language with very good knowledge of English; German is a plus

Driving license

Your future

A family working atmosphere within a young team

Building profitable customer relationships to ensure and develop

Company car with possibility of private use

Individual continuing education opportunities for you and your team

Participate in the future of the company to continue to be successful

Please note : This job description is translated from French.