De Kit Empleo Offres d'emploi - Switzerland
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De Kit Empleo • Switzerland
Dernière mise à jour : il y a 9 heures
For one of our clients a banking company, in.IOS and / or Android Developer who is open-minded and client-oriented, is passionate about his work, who believes in success and has a strong team spirit....Voir plusDernière mise à jour : il y a plus de 30 jours
![Atelier d'orientation en horlogerie [F / M / X]](https://cdn-dynamic.talent.com/ajax/img/get-logo.php?empcode=aimwel-jobcloud-jobscout24&empname=Adecco)
Buscas un trabajo fijo, con todos los seguros, Pensionskasse y que sea flexible?.Mamiexpress es la agencia lider en Suiza para empleo en casas privadas, sea de limpieza, asistencia a mayores o cuid...Voir plusDernière mise à jour : il y a plus de 30 jours
- Offre sponsorisée
Customer Care Advisor - native english speaker - fluent in Spanish
Webloyalty SàrlNyon, CH To handle escalated complaints for all markets via email or calls.Providing tailored and where appropriate, bespoke responses to Authorities, Consumer Organizations, Internal Stakeholders and membe...Voir plusDernière mise à jour : il y a 7 jours
Facility Assistant : E (A)
ISS Schweiz AGVernier, Switzerland, CH Facility Assistant : E (a) Chez ISS, nous nous appelons tous "Placemakers".Notre objectif est de fournir à nos clients le meilleur environnement possible et de faire en sorte qu'ils se s...Voir plusDernière mise à jour : il y a 13 jours
Asistente De Rrhh Virtual Con Enfoque En Ventas Y Atención Al Cliente
TN SwitzerlandZürich, Switzerland, CH Asistente de RRHH Virtual con enfoque en Ventas y Atención al Cliente, Zürich En Coach4Expats, buscamos un Asistente de RRHH Virtual con enfoque en Ventas y Atención al Cliente para desempeñar un ...Voir plusDernière mise à jour : il y a 7 jours
- Offre sponsorisée
Oberärztin / Oberarzt Neurologie 40-80%
Spitäler SchaffhausenSchaffhausen, CH Zur Verstärkung unseres neurologischen Teams suchen wir per sofort oder nach Vereinbarung eine / einen Oberärztin / Oberarzt Neurologie.
Der Fachbereich Neurologie ist innerhalb der Klinik für Innere ...Voir plusDernière mise à jour : il y a plus de 30 jours
Cordiste
Proactif SABussigny Respect des règles de sécurité.Formation CQP minimum obligatoire.Une expérience significative en qualité de cordiste.Equipement complet obligatoire (Kit, harnais, EPI, etc.Attentif aux règles de sé...Voir plusDernière mise à jour : il y a plus de 30 jours
Cordiste H / F
SigmaCanton de Genève Dans le cadre de notre département Sigma Temporaire, nous avons le plaisir de collaborer avec une entreprise renommée dans le secteur des travaux en hauteur et a accrès difficile.Pour répondre à se...Voir plusDernière mise à jour : il y a plus de 30 jours
- Offre sponsorisée
- Nouvelle offre
Chef De Produit H / f
WhatJobsGenève, Schweiz Au sein du département Marketing International et sous la responsabilité du Directeur Marketing & Business Development, vous participerez et mettrez en œuvre la stratégie marketing afin de soutenir...Voir plusDernière mise à jour : il y a 9 heures
Head Of Distribution And Business Development Europe
Watton HallSwitzerland, CH Head of Distribution and Business Development Europe Watton Hall are partnered with an exciting MedTech company based in Switzerland.
The Sales and Business Development Manager Europe develops the c...Voir plusDernière mise à jour : il y a 13 jours
Facility Assistant : E (A)
ISS SchweizGenève, Switzerland, CH Lieu de travailGenèveTaux d’activité100 %Date de débutà convenirPrêts pour nous ? Nous le sommes pour vous.Chaque jour, chez ISS Suisse, nous travaillons pour que les bureaux, les laboratoires, les...Voir plusDernière mise à jour : il y a 15 jours
Coordinador De Servicio Brokers
Zurich Australian Insurance Ltd.Zürich, Switzerland, CH Pulsar Tabulador para desplazarse para pasar el enlace del contenido Seleccione la frecuencia (en días) para recibir una alerta : Zurich, aseguradora líder a nivel internacional te invita a ser part...Voir plusDernière mise à jour : il y a plus de 30 jours
Cerchiamo Elettromeccanico
Dasteam agBellinzona Forte di 23 filiali distribuite su tutto il territorio nazionale, la nostra è una delle principali aziende di locazione del personale in Svizzera.
Ci occupiamo dei settori della costruzione, dell’ar...Voir plusDernière mise à jour : il y a plus de 30 jours
Machine Learning Engineer
AI Tech SuiteZürich, Switzerland, CH Daedalean develops Situational Intelligence through certifiable AI-enhanced automation for aviation.They design AI-enhanced avionics systems for the cockpit and provide the aviation industry with a...Voir plusDernière mise à jour : il y a 26 jours
- Offre sponsorisée
Mécanicien régleur en Electroérosion (H / F)
ValjobGeneva, Switzerland Dompter l’étincelle pour découper avec précision, ça vous parle ?.Vous aimez voir la matière se transformer au micron près ?.
L’électroérosion n’a plus de secrets pour vous ?.Alors vous êtes peut-êt...Voir plusDernière mise à jour : il y a plus de 30 jours
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Mécanicien-régleur CNC H / F
FLEXSISNeuchâtel, Neuchâtel, CH Dans le cadre de ses activités, un client, une Manufacture horlogère de renom, recherche pour sur le secteur de.Renseigner les données outils dans la machine.
Régler la machine selon les standards é...Voir plusDernière mise à jour : il y a 26 jours
- Offre sponsorisée
iOS and / or Android Developer
Adecco Human Resources AGGeneva, CH For one of our clients a banking company, in.IOS and / or Android Developer who is open-minded and client-oriented, is passionate about his work, who believes in success and has a strong team spirit....Voir plusDernière mise à jour : il y a 7 jours
iOS and / or Android Developer
LHHGeneva, Geneva, SwitzerlandCDI
Rif. 544 - segretaria - amministrativa 80%
E-workLugano, Ticino, Suiza Per prestigiosa società nel Luganese, ricerchiamo : .Segretaria - Amministrativa 80%.Buona conoscenza della lingua Inglese e Tedesca.
Esperienza di 4 / 5 anni in medesimo ruolo, ambito immobiliare.Conos...Voir plusDernière mise à jour : il y a plus de 30 jours
- Offre sponsorisée
Chef de produit h / f
Laboratoires Bailleul InternationalGenève, CH Au sein du département Marketing International et sous la responsabilité du Directeur Marketing & Business Development, vous participerez et mettrez en œuvre la stratégie marketing afin de soutenir...Voir plusDernière mise à jour : il y a plus de 30 jours
- Offre sponsorisée
Atelier d'orientation en horlogerie [F / M / X]
AdeccoCarouge GE, CH Venez nous rencontrer pour intégrer notre Adecco Watch Academy (AWA), une formation transmise par des formateurs agréés qui vous permettront d'être formé sur la culture horlogère et d'acquérir les ...Voir plusDernière mise à jour : il y a 3 jours
Limpieza de casas privadas en Zürich Ciudad
Mamiexpress.chZürich, Zurich, Switzerland25,00 CHF –28,00 CHF par heure
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Customer Care Advisor - native english speaker - fluent in Spanish
Webloyalty SàrlNyon, CHIl y a 7 jours
Description de posteComplaint handling Handle Escalation calls of escalated complaints that Customer Care Advisors are not able to handle on the phone. As part of the escalation line, remaining in available to handle complaint calls for your market(s) and handle them efficiently and professionally, ensuring customer satisfaction at all times and service level agreements are met. Whilst on the telephone, or when writing to a customer represent the company in a professional manner at all times, using internal guidelines (Call Standards) complaint documentation and expertise where necessary. Ensure that all activities undertaken abide by laid down compliance standards and align with company Treating Customers Fairly objectives. Reach out to members through Outbound call if required. Log Complaints handled, analyse customer journey and identify & share opportunities Handle complaints that CCA Team is not able to handle (Authorities, Consumer Organisations, Complaint through platforms, Client Escalations and Internal Escalations) for your respective market(s) within the SLA Review / Handle official complaints from Authorities, Consumer Organisations, Clients and Members ensuring all concerns / topics are addressed in reply and liaising when necessary with Legal Councils Aim for First Time Resolution, go for the extra mile to provide solutions that minimise the need for additional contact Log all complaints handled Provide feedback to Contact Centre Manager, Training & Quality Team, when opportunities are identified Present Member Journey, Identify Root Cause of Complaint and feedback to your line Management and Training Team Complaint Management Best practices Maintain and update a database of approved Complaints snippets / templates Review free typing replies from CCAs Maintain comprehensive complaint handling kit for each market, Produce guidance documents to demonstrate correct handling approach & Liaise with Team manager and TL’s to ensure best practice is adopted by the leadership team When relevant, create a complaint handling kit for new markets Audit Contact Centre Contacts and provide feedback to Training & Quailty Team and Contact Centre Managers. Other : department specific activity as agreed with Team Manager Assist Calibration Sessions Co-operate with Training, providing consolidated learning sessions to ensure continued service excellence delivery Provide ad-hoc support for projects Liaise with manager to ensure holiday cover is in place (and train relevant colleagues) Cooperation with other departments Stakeholder Management
JOB PURPOSE
To handle escalated complaints for all markets via email or calls. Providing tailored and where appropriate, bespoke responses to Authorities, Consumer Organizations, Internal Stakeholders and members handling all their concerns. Working closely with the markets legal councils and Reputation Team to ensure the responses and solutions offered minimise the risk of future action. Building a robust complaints handling kit including reporting on volumes, analysing the nature of complaints and providing recommendations to the business on areas that could reduce future complaints. Providing real-time feedback into the leadership team when risks are identified.
We search for someone with :
- Excellent communication skills
- Articulate communicator
- Excellent reading, writing & listening skills - able to identify the root cause of a situation and additional issues within any communication
- Understands when to use empathy
- Confident in handling conflict
- Excellent computer skills
- Experience using Windows based packages (Word, Excel & Outlook)
- Native english, fluent in Spanish with advanced writing skills. Fluent in french would be a plus.
- A detail oriented mindset : Must strive for zero errors and understand the impact errors can have on the customer journey and the business
- Autonomy : Must be well organised with excellent prioritisation and planning skills able to work without supervision
- A Team Player attitude : Must have built good relationships with key stakeholders
- Proven experience in Complaints Handling
- The ability to build and maintainrelationships with stakeholders while working remotely rather than in a face to face environment
- The ability to work under pressure
- A logical and consistent approach, able to capture and record necessary information
- Ownership of the results delivered and be able to report on the issues.
- Analytical skills
Accountabilities
Work closely with the Contact Centre Manager, CCA Teams, Training & Quality Teams, Corporate Comm’s and Legal Councils in all mark