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SAP Support Analyst
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Michael PageGeneva, CHSenior IT Project Manager - SAP Success Factors
SynechronGeneva, Geneva, SwitzerlandSAP Support Analyst
KBI Biopharmales, Plan, Switzerland- Temps plein
Job Responsibilities :
Manage incoming tickets and provide technical support such as access management and level 1 troubleshooting.
Routinely monitor and correct for IDoc failures; coordinate data changes with SMEs.
Manage Solution Documentation within SAP Solution Manager.
Assist with testing for system changes.
Create and maintain SAP Support Knowledge Articles.
Required Skills : Minimum of 3 years of experience in an SAP S / 4HANA support role with functional understating in Finance, Procurement, Projects, Sales, and Logistics.Ability to identify and communicate issues and risks to fellow Team members to facilitate timely resolutions.Excellent communication skills when working with end users.
Desired Skills : Experience in supporting validated systems for life sciences and / or pharmaceuticals.Good understanding of SAP applications, IDoc error handling and reprocessing, and role-based access controls.Desired technical expertise includes SAP Solution Manager and Service Now.