Data engineer • mendrisio
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Voir plus
Relewant è una società di consulenza specializzata in ambito informatico con sede a Chiasso, in Svizzera.Con noi, potrai mettere a frutto il tuo potenziale in un team coeso e vincente ed esplorare ... Voir plus
Per Azienda cliente attiva nel settore packaging selezioniamo due:.JUNIOR MECHANICAL DESIGN ENGINEER.Progettazione e modellazione 3D di componenti e assiemi meccanici.Realizzazione di tavole tecnic... Voir plus
MF Group is a subsidiary of Riverty and part of the Bertelsmann Group.Around 120 employees work across two locations in Switzerland to make invoice-based purchasing with flexible installment paymen... Voir plus
About the job Hard requirements (please DO NOT APPLY if you don't match all): 3+ years of experience as a DevOps Engineer.EU or Swiss nationality/C permit.Role Design, implement, and maintain robus... Voir plus
Would you like to work in a technological company dedicated to the development of medical solutions?.Our systems reduce the possibility of human error, limit the risks of contamination and guarante... Voir plus
Per rafforzare il nostro team in ambito Property & Facility Management.Siamo alla ricerca di un/a maestro/a elettricista o installatore/trice diplomato/a (nuova terminologia) con diploma, per unirs... Voir plus
Il processo di selezione sarà interamente gestito Cerved.Questa opportunità è disponibile in Morbio Inferiore - Switzerland, Milano - Italy.Cerved è la tech company italiana che, grazie a segnali p... Voir plus
MF Group is a subsidiary of Riverty and part of the Bertelsmann Group.Around 120 employees work across two locations in Switzerland to make invoice-based purchasing with flexible installment paymen... Voir plus
Fondata nel 1948 a Milwaukee, Wisconsin, USA, Manpower è una società internazionale leader nel settore delle risorse umane.Presente a livello mondiale in 82 paesi con oltre 3'900 filiali risponde a... Voir plus
Hai una formazione tecnica e pregressa esperienza nel settore dell’elettronica di potenza e dei sistemi UPS/inverter? Conosci bene la lingua inglese?.Se hai risposto si, quest'opportunità è quella ... Voir plus
Per conto di un nostro stimato cliente del.Gestione tecnica di progetti di investimento di piccole e medie dimensioni, con impatto diretto sulla produzione e/o sui risultati aziendali.Sviluppo di c... Voir plus
We're a VC-funded, Swiss-based startup looking for a talented UX Engineer.Generative AI will transform fashion content creation, but managing (searching, culling, selecting) amoong tens of thousand... Voir plus
Brillante azienda attiva nel settore della progettazione elettronica, attiva a livello europeo, ci ha incaricato di ricercare un/una.HDW ELETTRONIC ENGINEER – EMBEDDED DESIGNER.L’azienda è un “picc... Voir plus
Per un nostro cliente sito nel Luganese, selezioniamo da subito:.Gestione del Personale e Formazione:.Deve guidare il team del laboratorio QC, assicurando una formazione continua e la corretta appl... Voir plus
Per conto di un nostro stimato cliente del.Gestione tecnica di progetti di investimento di piccole e medie dimensioni, con impatto diretto sulla produzione e/o sui risultati aziendali.Sviluppo di c... Voir plus
Innovation and Technology                    #Permanent Position #International Mind-set   &... Voir plus
At Board, we power financial and operational planning solutions for the world’s best brands.Thousands of enterprises use our technology to optimize resources, drive growth, and... Voir plus
Our organization is launching a strategic initiative to migrate its data infrastructure from an on-premise Oracle Database environment to Google Cloud Platform (GCP).The project involves consolidat... Voir plus
LocalPoint ist ein kleines KI-Unternehmen, das sich darauf spezialisiert hat, gedruckte Zeitungen in dynamische digitale Erlebnisse zu verwandeln.Wir nutzen modernste Technologie, um Zeitungen dabe... Voir plus
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
