Civil arm%C3%A9e Offres d'emploi - Suisse Romande

If you are passionate about meeting client needs, want to challenge the status quo and be part of an innovative environment and future, the Syz Group can bring you what you are looking for. Working at Syz takes a blend of collaboration, entrepreneurial spirit and willingness to pull together. In return for your talent and dedication, you can expect a fast-paced, stimulating work environment, a flat hierarchy with direct access to senior leaders, a culture hungry for innovation and the opportunity for your voice to be heard and your ideas to be listened to.

Purpose of the role

Support one or more Relationship Manager(s) / Team Head in daily operations, administration, client care and relationship management and become their trusted client service officer. The ARM interacts with internal as well as external stakeholders, provides clients with relevant information and supports the RM in implementing customised solutions. Furthermore, the ARM acts as role model in bringing the best service quality in a fast, professional and friendly manner, always living the Syz Group values and thus helping the team to manage and grow its current client base.

Key responsabilities

Client Administration & Management

• Assist Relationship Managers in the day-to-day work servicing clients and handle administrative and operational requests
• Contact clients via telephone daily, ensure that prompt action is always taken, as well as a high quality of service and operational excellence
• Execute clients’ instructions accurately and timely, process payment and transfer transactions(orders, trades etc.), make sure that call-backs are carried out systematically, and provide support for other types of transactions as required
• Manage fiduciary deposits, loans placements, renewals, execute investment orders (equity, bonds, funds, hedge funds, and private equity), cash and forex transactions, etc.
• Handle new client account openings – private accounts, companies, operational companies as well as complex structures such as trusts (simple & complex) & foundations – in collaboration with the RM(s), as well as any changes to existing clients accounts
• Participate in the Bank’s events

Business Management

Risk Management & Controls

Your profile

Languages : Fluent in English & French

Education & Experience

Personal and social skills

Technical skills