Client Advisor (m/f/d)- Zurich Poststr.

Position

Welcome to RIMOWA, the brand redefining travel since 1898. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe.

As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime.

Join us to begin yours!

For our new store opening in Zurich Postr. in June 2024, we are looking for a Client Advisor who would like to take a new challenge this year!

Profile

Your mission

• Outgoing, customer-focused, and an intuitive sense for Luxury : as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.
• With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.
• The connection to our customers doesn't end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs.

You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

Your experience and skills

• We are looking forward to your experience in the luxury sector, but also welcome you as a new starter in our team.
• For advising our international customers, you speak fluent German and English, ideally you have additional language skills.
• the customer experience is important to you - you are passionate about selling luxury products.

Our offer

• A competitive salary based on your experience
• Staff discount on RIMOWA products as well as other LVMH Family & Friends offers and corporate benefits
• Company iPhone and your own RIMOWA suitcase (after passing the probationary period for unlimited contracts)
• Regular product training to continuously expand your know-how in the luxury segment

Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base.

We view diversity as one of the key enablers that helps our business to grow.