Housekeeping Supervisor

Scope of Work

: Handle and assist in department training and orientation of all new hosts and regular trainings to Housekeeping hosts to improve job performance, meet guidelines and standards of service and operation.

Demonstrate to Housekeeping hosts how to perform each task in job description according to hotel service standard.

Maintain regular and effective communication with other departments to ensure the smooth operation of housekeeping functions.

Monitor daily arrivals according to occupancy report in co-ordination with the Laundry and Housekeeping management.

Confirm daily arrivals in occupancy report to determine allocation of tasks for Housekeepers.

Supervise and inspect the work of Housekeeping hosts ensuring high standard of order, hygiene, sanitation, cleanliness and aesthetic value throughout all service areas and assist when necessary.

Responsible for the immaculate appearance of all areas of responsibility and cares for all details.

Ensure room amenities and food amenities are placed in the room according to standard operating procedure during room inspection.

Ensure Housekeeping hosts have the tools and equipment needed to effectively carry out their respective area of responsibilities.

Administer schedules to ensure enough manpower coverage and to minimize overtimes payment.

Remove furniture, curtains and other fixtures, which require repair, replacement, spotting, waxing or cleaning.

Inspect corridors and service areas as assigned to ensure high standard of order and cleanliness.

Monitor all activities on assigned areas and report irregularities to Security department.

Ensure all lost and found items are labelled, recorded and stored with Housekeeping management.

Issue and control availability of room keys.

Respond to guest requests and immediately handles issues and feedback related to Housekeeping.

Monitor and schedule regular deep cleaning projects when required.

Ensure Housekeeping office and all storage facilities of housekeeping are kept in good condition and order.

Maintain stock level requirements of materials, equipment and general supplies and ensures requisitions are made as required.

Ensure all equipment and machinery is cleaned and maintained in good condition and stored correctly.

Control inventory of all stock items including linen and cleaning agents to safeguard against loss.

Control expenses and minimize waste within all areas of Housekeeping

Assist with performance reviews of Housekeeping hosts and prepare guidelines and time frames for improvement.

Report any health or safety hazards to the Housekeeping management.

Provide assistance to guests in all hotel emergency evacuation and medical procedures.

Ensure that all Housekeeping hosts perform duties in accordance with hotel guidelines.

Assist in formulating and establishing plans for all aspects of Housekeeping management and operation.

Attend meetings and training as required by supervisors.

Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.

Strictly adhere to LQA standards and guest comments.

Perform any additional tasks given to me by Executive Housekeeper. Qualification : To execute the position of Housekeeping Supervisor, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum hospitality diploma/degree from a recognized hospitality school and more than two years’ experience in a similar hotel operational role.

I am a personally involved, visible with excellent organizational skills, capable of providing focused direction and continuing to establish the property’s prominent position within the market.

In terms of housekeeping management, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.

Technical skills include advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS and PMS platforms. I have the knowledge of hotel/resort and policies on room allocation etc.

I have an excellent command of written and spoken English and some knowledge of the local language and customs.

I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services. Accommodation Provided : No Benefit : Local Six Senses Benefits
Staff accommodation at a preferential price
5 complementary nights in Six Senses properties after completing 1 year of service