Junior IS Helpdesk Officer ENG / FR Full-time – open ended contract Location : Geneva

Building Peace Together

The Geneva Centre for Security Policy (GCSP) is an international foundation serving a global community of individuals and organisations. Our mission is to advance peace, security and international cooperation. We provide the knowledge, skills and network for effective and inclusive decision-making.

Are you interested in joining our highly motivated team of 90 persons? If you are entrepreneurial, results-driven and a team player who is dedicated to making a meanigful impact in today’s world, you may be our future :

Junior IS Helpdesk Officer

ENG / FR

Full-time – 6 months - limited duration

Location : Geneva

MISSION

As a part of the Help Desk Support Team, you will be responsible for delivering IT support level 1 & 2 to both on-site and remote users and provide technical assistance for the Centre and day-to-day IT issues. This is a busy role, which may involve occasional out of hours work to meet deadlines or support events. The Junior IT Helpdesk Officer must be proficient, organised and passionate about learning new technologies and services. This role reports to the Head of IS.

Main Responsibilities

The Junior Helpdesk Officer will report to the Head IS in assigned responsibilities, such as :

• Provide end user support.
• Manage incidents / requests in the ticketing system.
• Gather all the basic information to evaluate the reported incident.
• Liaise with the other team members for the ticket resolution and escalation.
• Answer end users’ technical questions face to face and remotely.
• Deliver remote assistance to users
• Prepare / install computers and smartphones.
• Install and configure various software.
• Contribute to and / or create end user documentation.

Required education

Experience

Core skills and competences

APPLICATION PROCESS

Due to Swiss employment regulations, only candidates with Swiss / EU citizenship or a valid work permit for Switzerland will be accepted.

Applications should include  :

1.     A comprehensive curriculum vitae giving details of relevant achievements in recent posts as well as your education and professional qualifications.

2.     A cover letter that summarises your interest in this position, providing evidence of your ability to match the criteria outlined in the job description.

3.     Salary expectations, notice period and names of two referees , together with a brief statement of the capacity in which they have known you and an indication of when in the process they can be contacted (please note we will not contact your referees without your expressed permission).

If you see yourself undertaking this exciting challenge, we are eager to receive your full application file until 31 January 2026 .

The successful candidate will be expected to take up the position as soon as possible .

The GCSP is committed to creating a diverse and inclusive environment of mutual respect. The GCSP recruits and employs staff regardless of disability, sex, age, gender identity, religion, cultural, ethnic and socio-economic backgrounds or any other personal characteristics.

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