Night Auditor - Explora Journeys

JOB PURPOSE

An exciting opportunity exists for a world class Night Auditor to join our newly created luxury travel brand “Explora Journeys”. The Night Auditor welcomes guests with a warm and friendly disposition, answers their questions, handles their feedback, promptly attends to their requests in a professional and timely manner.

KEY ACCOUNTABILITIES

• Conducts the financial audit, reconciliation and end of day procedures. Verifies that all the accounting entries are managed in compliance with Company Standards and Procedures. This includes charges, voids, discounts, company accounts, onboard credits, taxes.

• Cash handling duties as required.

• Monitors guest payment methods and handles payment card authorizations. Follows-up on any outstanding guest.

• Provides information and general assistance to guests during the night shift, reporting to Guest Services Manager for all guest services matters. This includes both in-person guest interaction and via phone.

• Performs all necessary administrative tasks to assist finance and guest services department.

QUALIFICATIONS (skills, competencies, experience)

• High School certificate.

• Guest Services experience.

• Cruise industry experience is an advantage.

• Extensive experience with diverse Luxury/Premium hospitality.

• Excellent communication and customer care skills.

• Problem solving skills. Ability to work independently.

• Proficient in Computers & Microsoft Office Suite.

• Knowledge of Fidelio/Otalio Cruise System and POS systems is an advantage.

• Fluent English. Knowledge of any other European languages is advantageous.

VISA REQUIREMENTS (if any)

Possess a valid passport and when possible a seaman book copy.