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Application Manager SAP C4C Sales and Service Cloud 80-100% (all genders)
Zehnder Group International AGGränichen, CHVor 15 Tagen
StellenbeschreibungEducation degree in IT, Business Administration, or a similar field (FH / University) Profound understanding of CRM application management Knowledge of SAP C4C Sales and Service Cloud Knowledge of SAP ERP, especially SAP SD and / or CS, is preferred Willingness to travel, especially during rollout projects, with less travel afterward Fluent in English (spoken and written); German and other languages are advantageous Team spirit and professional communication skills Collaborative team player with a strong focus on user needs Systematic thinker who effectively translates insights into actionable steps
In this role you will be accountable for :
- Responsible for application management of our CRM system SAP C4C Sales and Service Cloud, with a focus on C4C Sales Cloud
- Support international implementation projects and day-to-day operations
- Define and implement interfaces to systems such as SAP S / 4HANA, Self-Service Portal, Offering Tools and e-Commerce platform, in collaboration with involved application managers and developers
- Evaluate solution concepts of CRs in terms of feasibility, risks and process / function standardization
- Specify and implement CRs, including technical specification required by developers or for interfaces
- Customize the system including documentation
- Train and transfer knowledge to key users and process owners
To succeed in this role, you will need :