Technical Support Engineer

Description: Technical Support Engineer

Background:

Our client is looking for an additional member to join the First Level Support Team in Basel, Switzerland. The new team member will be part of a distributed team located in Switzerland, Hong Kong, and Mexico. As a Level 1 Technical Support Engineer, you are responsible for finding solutions to incidents on an array of Banking-specific applications reported by business users from front, middle, and back office. Together with the extended Banking IT team, you would help resolve issues end-to-end. You would document resolutions and share your knowledge with the rest of the First Level Support Team. You will contribute to development and work items.

General Information:

•Start date: ASAP

• Latest start date: 3 months

• End date:

• Extension: TBC

• Work location: Basel

• Workload: 100%

• Travelling: no

• On Call: yes (but not regularly and only during certain bank holidays)

• Team: Banking IT

• Department: Banking

Tasks & Responsibilities:

• Resolve incidents reported by business users on Banking applications

• Coordinate between various teams within Banking and internal IT teams within our client to fix major incidents

• Communicate updates to business users

• Document issues and resolutions using internal systems

• Contribute to long-term system enhancements either as a developer or a business analyst

Must haves:

• At least 3 years’ experience working at a financial institution as engineer / technical support in a banking environment. (*****)

• Experience working with order management systems (esp. FIS Cross-Asset Trading and Risk Platform / FrontArena) (*****)

• Hands on experience working in an ITIL (Information Technology Infrastructure Library) environment / knowledge (****)

• Experience working with Oracle Database or Microsoft SQL Server, and writing SQL queries (*****)

• Experience with ticketing systems (, ServiceNow, Jira, Zendesk). (****)

• Familiarity with monitoring and diagnostic tools (, ELK) (****)

Interpersonal skills:

• Self-motivated

• Ability to take initiative and suggest improvements

• Excellent analytical skills

• Excellent communication skills in English

Nice to have:

• Experience working with OpenLink Findur/Endur or any major trading platform

• Experience working with GoldenSource or any major enterprise data management system

• Experience working with financial messages (SWIFT, FIX, CTM)

• Experience working with asset management solutions (Aladdin)

• Experience with trading venues (Bloomberg, Refinitiv, FXall, Tradeweb, Eurex)

• Client facing experience in the role of the technical support

• Experience with the different stages of software development lifecycle

• Experience developing in Python, Java, C++ or C#

• A degree in Computer Science, Information Technology, Engineering, or a related field

Skills

• Technical support
• support
• engineering
• support engineer
• banking operations
• order management
• FIS Cross-Asset Trading
• Risk Platform
• FrontArena
• ITIL
• Oracle Database
• Microsoft SQL
• ticketing system
• monitoring tools
• diagnostic tools
• ELK
• self motivated
• openlink
• endur
• findur
• trading platform
• goldensource
• data management system
• financial messages
• SWIFT
• FIX
• CTM
• asset management
• trading venues
• python

Employee Value Proposition

Long term opportunity in a highly skilled team.

Job Title: Technical Support Engineer

Location: Basel, Switzerland

Job Type: Contract

TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.