Manager, Inside Sales & Sales Operations

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Manager, Inside Sales & Sales Operations is a management role, responsible for overseeing and managing the inside sales team's daily operations in order to drive sales and achieve organizational goals. Also responsible for operationally managing a team of functional individual contributors focused on enabling the sales force with relevant and valuable sales tools, processes, methods and training.

What you'll be doing

Key Responsibilities:

• Trains, mentors, coaches, and supervises inside/tele sales team, ensuring they have the required tools, processes and systems to achieve their targets.
• Prioritizes and allocates resources.
• Assists the sales team to define the way they approach the market and achieve set targets through enabling effective sales processes, tools and training.
• Responsible for managing and nurturing relationships with existing clients to maximize sales and client satisfaction.
• Acts as mentor/coach and advisor that assists the sales force by delivering consistent and valuable training interventions that enable continuous improvement and revenue growth whilst closing skills gaps.
• Focuses on building and maintaining strong client relationships to ensure repeat business and identify upselling and cross-selling opportunities.
• Handles contract renewals and negotiates terms to ensure client retention.
• Identifies and managed improvements in the inside sales processes.
• Monitors and reports on sales metrics to senior management/leadership.
• Improves sales performance through continuously evolving processes, technology and methodologies to meet deliverables.
• Provides the knowledge and skills that enable successful customer business outcomes.
• Provides sales process management support to sales teams.

Knowledge and Attributes:

• Advanced knowledge of the organization’s products/services with the ability to explain their features and benefits to clients.
• Excellent verbal and written communication and interpersonal skills to effectively interact with clients, sales teams, and internal stakeholders.
• Advanced business acumen with capability in negotiating contract terms, pricing, and upselling opportunities to maximize revenue and client retention.
• Advanced proficiency in operationally managing a team.
• Advanced analytical mindset and problem-solving abilities.
• Advanced strategic and operational team leadership skills and able to effectively manage the resources that report to them.
• Advanced collaboration skills and able to interact professionally and to build sound relationships at all levels internally and externally.
• Advanced ability to identify trends and areas for improvement.

Academic Qualifications and Certifications:

• Bachelor’s degree in sales, business administration, or a related field.

Required Experience:

• Advanced experience in a similar inside sales management role, preferably gained within a global technology services organization.
• Advanced experience managing an inside sales / sales operations team.
• Advanced sales and client engagement experience
• Advanced experience negotiating with clients and vendors.
• Advanced strategic and operational planning experience.
• Advanced systems experience.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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