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Helpdesk Support

Helpdesk Support

Specialized Europe GmbHSwitzerland, Hünenberg
Vor 30+ Tagen
Anstellungsart
  • Vollzeit
Stellenbeschreibung

Helpdesk Support

Job Title : ICT Helpdesk Support

Location : Hünenberg, Switzerland

Job Summary :

We are seeking a highly skilled and proactive ICT Helpdesk Support Teammate. The successful candidate will be responsible for hands on service desk operations, providing various SaaS application support, and managing Audio / Visual support for Teams and Zoom meetings. This role requires strong professional etiquette and the ability to interact effectively with third-party Managed Service Providers (MSPs), global teammates and executive leadership.

Key Responsibilities :

  • Assist in guidance for global service desk team including dedicated MSP to ensure timely and effective resolution of IT issues.
  • Provide on-site support, including maintenance, troubleshooting, and upgrades of operating systems and hardware.
  • Manage and support Live Audio / Visual setups for Teams and Zoom meetings, ensuring seamless high-performance operation.
  • Maintain a high level of professional etiquette in all interactions with internal and external stakeholders.
  • Proactively engage with third-party MSP service desk to guide, coordinate and resolve issues.
  • Develop and implement service desk policies and procedures to improve efficiency and customer satisfaction.
  • Monitor and report on service desk performance metrics, identifying areas for improvement.
  • Provide training and guidance to service desk staff to enhance their technical skills and customer service capabilities.
  • Zoom Phone VOIP support

Qualifications :

  • Proven experience in a service desk or IT support role.
  • Strong knowledge of operating systems, including Windows and Mac environments.
  • Proficiency in managing Live Teams and Zoom meeting Audio / Visual setups.
  • Excellent communication and interpersonal skills, with a focus on professional etiquette.
  • Ability to work proactively and collaboratively with third-party MSPs and other teammates around the globe.
  • Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
  • Relevant certifications (e.g., ITIL, CompTIA A+, Microsoft Certified : Entra Administrator) are a plus.

    • Preferred Skills :

  • Experience with IT service management tools and software.
  • Familiarity with network infrastructure and security best practices.
  • Ability to develop and deliver training programs for service desk staff.
  • Experience with various SaaS services such as Jira, Confluence, Miro, Entra ID, Crowdstrike Falcon, WS1 / Intune, Office 365, etc. as well as some OnPrem based systems such as Oracle, ADManager, Lansweeper.
  • Knowledge of SASE / ZTNA technologies