Product Support Engineer Imaging HW

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you.

Product Support Engineer – Treatment Delivery Imaging

We are looking for a candidate with a strong support mindset to help our customers, Varian Field Service Engineers and Installations Engineers operating Varian products.

You will be a part the Product Support Engineering (PSE) Imaging team responsible for third level support of imaging components on Varian’s linear accelerators. The PSE Imaging team are highly skilled engineers conducting technical investigations, supporting the Field Service representatives, authoring service documentation and providing input & feedback to the R&D organization.

Specific Responsibilities

Conduct technical root cause analysis related to the Varian Medical Systems Imaging products by diagnosing, troubleshooting, and debugging complex systems

Respond to situations where first level and second level field service support was not able to isolate or fix problems in malfunctioning equipment or software

Author technical documentation for the Field Service and Installationorganizations

Support new product rollouts and initiate knowledge transfer to the Installation- and Field Service teams

Report design, reliability and maintenance discrepancies to the Engineering teams

Represent the Global Customer Service organization and provide input to the Engineering teams during new product introductions

Desired Qualifications

B.Sc. or M.Sc. in electrical engineering, computer science or equivalent degrees

High level of analytical skills, able to disseminate complex problems to find a root cause

Auto didactic skills to quickly familiarize with new areas

Reliable, tenacious, team-oriented

Fluency in English language, written and verbal

Following qualifications are an asset

Experience in a support role

Experience with Varian Linear Accelerators (C-series, TrueBeam)

Previous exposure to medical physics or image processing

German language skills

You are communicative and eager to support others. You work structured and have an eye for details. In addition, you can express your ideas in a written form. You are used to working independently, but open to discussing ideas and solutions with your colleagues. You thrive in an international work environment and in cultivating your contacts with partners in Europe and overseas.

Have we sparked your interest in a challenging and exciting position in a global environment with a potential for development? We look forward to receiving your application and CV.

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Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

#TogetherWeFight