German customer service team leader - Lisbon (Relocation to Lisbon)
Description
Are you looking for a new job opportunity within an international company where you can grow and make use of your skills?
Do you have team-leading experience managing customer support teams?If the answer is yes, please keep reading!Our international client in Lisbon within the iGaming industry is growing and looking for a Team Leader to take care of the current German team.
Great opportunity to be part of a reputable brand in the heart of Lisbon with good benefits and real opportunities for career progression! Responsibilities : If you join the company, you would be responsible for the tasks below : People and team management with active support for the operations managementLook for opportunities to improve efficiency and effectiveness in order to deliver exceptional customer experienceRecruitment, training, coaching, performance management and talent developmentProposing improvement initiativesFocus on high customer satisfaction, service availability and quality through training and continuous improvement of processes and efficienciesMonitor KPls to review department'
s results to allow regular efficiency optimization
Requirements
Willingness and flexibility to work on shifts (no night shifts).German language C1 levelEnglish language skills to a business standardAppropriate leadership and management skillsExcellent written and verbal skills as well as high interpersonal skill levelCalm manner and able to work under pressureAbility to perform well in a multi-task / cultural and ever-changing dynamic environmentA flexible, creative and driven personalityGeneral computer knowledge (MS Office, Internet)Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided
Offer
Permanent working contractAnnual Gross Salary : 28.000 € (split in 14 payments)Food Allowance : paid monthly : 6,83 €
net per working dayHealth InsuranceBirthday Day : 1 Extra leave day per yearAnnual Bonus up to 20%Home Office : 2 days in the office and 3 days from home in average per weekOther Benefits for being Entain Employee : Access to LinkedIn Learning, Access to EmployeeAssistant Tool, fruit and coffee in the office, protocols with local partners
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